Director of Information Technology

About the opportunity

The company is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, the platform brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive.

What You’ll Do

• Define and lead the company’s IT strategy, creating a clear 12–24 month roadmap aligned with business priorities, growth plans, and operational needs.
• Partner closely with leadership to proactively identify risks, opportunities, and gaps across systems, security, tooling, and processes.
• Build strong relationships across the organization and lead through influence, ensuring teams adopt the right processes, controls, and ways of working.
• Drive a company-wide tooling strategy, ensuring investments are thoughtful, scalable, cost-effective, and aligned with long-term business needs.
• Establish strong governance around systems, security, identity and access management, and AI usage across the company.
• Develop processes and operating rhythms that allow the IT function to stay ahead of company growth rather than reacting to it.
• Lead and develop the IT team, providing strategic direction while empowering the team to execute effectively.
• Thrive in a fast-moving, high-growth environment with evolving priorities, ambiguity, and increasing complexity.

What We’re Looking For

• Experience leading IT strategy at a company of 500+ employees.
• Proven track record of designing and scaling IT systems and tooling.
• Strong understanding of modern SaaS ecosystems and architecture.
• Experience implementing AI tools and/or defining AI strategy in a business context.
• Ability to operate at both strategic and execution levels.
• Strong cross-functional leadership and executive communication skills.
• Experience partnering with security/compliance functions (SOC2, ISO, etc.).

Why This Role Matters

A strong foundation has been built. This role is about ensuring internal technology scales with the business and becomes a competitive advantage. You will be responsible for:

• Defining and leading the company’s IT strategy, creating a clear 12–24 month roadmap aligned with business priorities, growth plans, and operational needs.
• Partnering closely with leadership to proactively identify risks, opportunities, and gaps across systems, security, tooling, and processes.
• Building strong relationships across the organization and leading through influence, ensuring teams adopt the right processes, controls, and ways of working.
• Driving a company-wide tooling strategy, ensuring investments are thoughtful, scalable, cost-effective, and aligned with long-term business needs.
• Establishing strong governance around systems, security, identity and access management, and AI usage across the company.
• Developing processes and operating rhythms that allow the IT function to stay ahead of company growth rather than reacting to it.
• Leading and developing the IT team, providing strategic direction while empowering the team to execute effectively.
• Thrive in a fast-moving, high-growth environment with evolving priorities, ambiguity, and increasing complexity.