Director of Housing & Residential Life, Oakland

About The Opportunity

JOB SUMMARY: Under the direction of the Assistant Vice Chancellor of Student Life the Director of Housing & Residential Life in Oakland implements a vibrant residential experience focused on safety and security, meaningful connections and a sense of belonging, high student satisfaction, assessment of learning experiences, and innovation.

Leadership and Supervision

• Lead the staff and programming for residential population of Oakland students and partnership programs residing in traditional halls, co-ops, special interest housing, learning communities, and graduate student housing.
• Hire, train, and supervise a variety of student staff and housing and residential life professional staff.
• Collaborate with University and Oakland campus colleagues including but not limited to Dining, Facilities, Public Safety, and faculty.
• Respond to crises, critical incidents or serious conduct issues within the residential communities, and/or support staff in their incident management.
• Support and refer at-risk students for additional intervention by appropriate personnel and develop proactive policies and initiatives.
• Represent Residential Life in a variety of forums on- and off-campus; attend, conduct or participate in a variety of meetings as assigned.
• Serve in the on-call duty supervision rotation as the primary for Housing Residential Life and in a supplemental role for the campus wide process.
• Participate in department and division meetings for project planning, policy development and direction setting.
• Establish and promote exceptional and productive working relationships in a varied and multicultural environment while promoting the college and divisional social justice mission.
• Serve on campus and division committees as required.
• Represent the division at meetings and other activities as requested by the Assistant Vice Chancellor of Student Life.

Community Engagement and Learning

• Support the academic mission of the University with a particular focus on community engagement.
• Under the direction of the Office of Student Conduct and Conflict Resolution, supervise residential life staff regarding residential conduct.
• Provide oversight to Living and Learning Communities (LLC) and work with university partners to enhance the LLC experience for students.
• Works to enhance and support community development in all residential spaces.
• Oversees goal setting, reporting and assessment of student learning outcomes.

Administration

• Plan, analyze, and manage departmental budget.
• Promote and sustain the ability of staff members to effectively deliver quality customer service within the context of all aspects of job performance.
• Promote safe work practices within each area of responsibility, enforce safety rules and assure employee compliance with all safety rules and guidelines.
• Design and develop marketing and communication materials (print, audio, and web), to increase awareness of services.
• Maintain safe work conditions and comply with established safety policies, practices, procedures, and requirements.
• Establish and maintain an effective customer service orientation.
• Regularly assess programming and educational initiatives and write reports.
• Provide event support for Oakland campus-wide programs, as needed.

Qualifications

• Student development theory in building stronger residential communities composed of traditional and on-traditional adult listeners.
• Crisis response and student conduct procedures, compliance and systems.
• Budgeting Principles and practices of administration, supervision and training.
• Advanced computer skills involving databases, spreadsheets, word processing, web based interactive communication, social media and/or other applications utilizing software applicable to the function.
• Appropriate methods and strategies to promote and sustain the ability of staff members to effectively deliver quality customer service within the context of all aspects of job performance.
• Compliance for federal and state law and policies.
• Safety policies, practices, procedures and requirements of the department, College and University.
• Knowledge/training in sexual assault, relationship violence, stalking prevention and Title IX.

Skills/Abilities

• Effective oral and written communication skills.
• Ability to listen and lead within an activist campus community.
• Strong budgetary skills.
• Interpersonal skills.
• Public speaking capabilities.
• Ability to listen and lead within an activist campus community.
• Ability to take appropriate steps to promote and sustain effective working relationships within a multicultural environment.
• Ability to understand the needs of a varied populations.
• Ability to engage and work in collaboration.
• Operate a computer and other office equipment as necessary.
• Supervise and evaluate the performance of assigned staff.

Education And Training

• Master’s degree in higher education, counseling, student development or related field.
• 5-7 years of progressive experience managing resident life functions.