Director of Housing and Supportive Services

About the role

The Director of Housing & Supportive Services provides strategic leadership and operational oversight for City Heights CDC's housing stability, Resident Services, eviction prevention, supportive services, food security, emergency response, and assigned real estate development and transaction activities. The Director leads a multidisciplinary team and is accountable for program performance, staff development, contract and grant compliance, budgets, partnerships, resource development, and real estate initiatives that expand affordable housing and community-serving space in City Heights.

Responsibilities

• Provide strategic leadership for housing stability, Resident Services, eviction prevention, supportive services, food security, emergency response, and related housing initiatives.
• Develop and monitor annual departmental goals, work plans, performance measures, and priorities aligned with City Heights CDC's strategic plan.
• Identify emerging needs, risks, and opportunities and lead cross-departmental strategies that strengthen services and outcomes.
• Serve as an active member of the leadership team and represent City Heights CDC with funders, government agencies, elected officials, community partners, and other stakeholders.
• Oversee implementation and performance of Resident Services, the Coordinated Eviction Prevention System (CEPS), Feeding City Heights, supportive services, and other assigned programs and initiatives.
• Ensure programs meet goals, contractual requirements, funder deliverables, regulatory requirements, service standards, and appropriate internal controls.
• Oversee subcontractors, service partners, consultants, and external providers associated with assigned programs.
• Use resident feedback, performance data, and best practices to improve, expand, or redesign programs and ensure services remain accessible, culturally responsive, and trauma-informed.
• Oversee assigned real estate transactions, including acquisitions, dispositions, leases, purchase and sale agreements, due diligence, financing, and closings in coordination with Executive Leadership and external advisors.
• Supervise tenant improvement (TI), build-out, and capital improvement projects for City Heights CDC facilities, including the new commercial space, coordinating architects, contractors, consultants, budgets, schedules, permits, and change orders.
• Proactively identify and evaluate opportunities to acquire, preserve, rehabilitate, or develop additional affordable housing and community-serving real estate in City Heights.
• Build relationships with property owners, developers, brokers, lenders, public agencies, affordable housing partners, and community development financial institutions that may generate future development opportunities.
• Coordinate feasibility, due diligence, project budgets, financing strategies, and risk assessment, and provide timely recommendations and escalation to Executive Leadership.
• Build and maintain relationships with government agencies, community-based organizations, property management partners, service providers, funders, and other stakeholders.