Director of Clinical Services - Supportive Housing
Position Overview
The Director, Clinical Services provides strategic clinical leadership and oversight for all behavioral health and trauma-informed services within the Innovative Urban Village supportive housing program.
Major Duties And Responsibilities
Conduct clinical assessments and determine appropriate behavioral health interventions.
Provide clinical supervision to Case Managers, including case analysis, service planning, and crisis intervention guidance.
Lead clinical risk assessments, including suicide risk, DV lethality, child safety, and behavioral health crises.
Oversee the development and implementation of individualized service plans that support long-term housing stability and family well-being.
Coordinate referrals to mental health, substance use, psychiatric, and specialized treatment providers.
Ensure all services reflect trauma-informed, evidence-based, and culturally responsive practices.
Ensure clinical services meet ESSHI service categories and OTDA regulatory requirements.
Maintain compliance with all federal, state, and local regulations, as well as agency policies.
Ensure timely and accurate documentation in CAPS, HMIS, and other required systems.
Participate in quality assurance activities, case reviews, and program audits.
Support the development and implementation of clinical policies, procedures, and operational protocols.
Partner with Case Managers, Housing Specialists, and the Economic Empowerment Specialist to ensure coordinated, holistic service delivery.
Collaborate with property management and operations staff to address tenancy-related concerns and support housing retention.
Maintain strong relationships with external clinical providers, mobile crisis teams, hospitals, and community-based organizations.
Participate in interdisciplinary case conferences and service coordination meetings.
Develop and deliver ongoing training on trauma-informed care, motivational interviewing, crisis intervention, safety planning, and supportive housing best practices.
Ensure staff are trained in risk assessment, mandated reporting, and evidence-informed case management strategies.
Provide weekly supervision to assigned staff and ensure consistent supervision across the clinical team.
Foster a culture of reflective supervision, professional development, and accountability.
Support Case Managers in conducting home visits and assessing tenancy conditions, safety, and service needs.
Provide clinical guidance on lease compliance, conflict resolution, and early intervention strategies to prevent eviction.
Contribute to the development of clinical components of housing stability plans.
Specifications For Education/Certifications/Licenses
Master’s degree required (MSW or related field).
LMSW or LCSW preferred.
Required Skills And Experience
Minimum of 5 years of supervisory experience in a clinical or social service setting, preferably within supportive housing, domestic violence services, or homeless services.
Strong knowledge of OTDA regulations, supportive housing standards, and ESSHI guidelines.
Demonstrated experience launching or scaling programs, including developing policies, procedures, and service models.
Strong project management, organizational, and communication skills.
Demonstrated ability to manage crises and respond proactively using a client-centered approach.
Experience working with diverse populations, including LGBTQIA+ individuals, immigrants, older adults, and individuals with behavioral health or substance use challenges.
Proficiency in Microsoft Office and data management systems.
Strong de-escalation and conflict resolution skills.
Specifications For Physical Requirements
Will be required to read printed and handwritten materials.
Will be required to use computer mouse and keyboard.
Will be required to read information on computer screen.
Must be able to sit for extended periods of time.
Must be able to enter information in digital forms and spreadsheets.
May require occasional work outside established working hours, including evenings and weekends.