Clinical Manager, Supportive Housing Services

Position Summary

TNDC’s Clinical Manager, Supportive Housing Services provides leadership, and support and clinical expertise to TNDC’s Social Work Unit to improve the wellbeing and health of vulnerable tenants across our portfolio of family, senior, and single adult properties across San Francisco. The Clinical Manager, Supportive Housing Services will guide TNDC to improve prevention and early intervention of behavioral health crises, expand access to substance abuse and mental health treatment, and strengthen our front-line social work staff capacity to provide high-quality supportive services that meet the needs of our most vulnerable tenants.

Essential Duties

• Provide clinical leadership, consultation, and guidance to social work teams supporting formerly homeless adults, families, and seniors across TNDC’s supportive housing communities
• Coach and mentor front-line staff on crisis intervention, behavioral health stabilization, case consultation, and best practices
• Lead complex case conferences and critical incident reviews to improve outcomes and strengthen service delivery
• Support staff development through ongoing clinical training, mentorship, and professional guidance
• Help improve systems, policies, and workflows related to behavioral health support, early intervention, and crisis prevention
• Strengthen intake, assessment, referral, and documentation practices across programs
• Identify gaps in behavioral health access and build stronger pathways to community-based services and treatment providers
• Partner with TNDC leadership on initiatives tied to Medi-Cal/CalAIM partnerships and supportive services expansion
• Cross-functional collaboration with supportive housing teams, community providers, and leadership to create more coordinated, tenant-centered care
• Contribute to the growth and development of TNDC’s Social Work Internship Program

What Makes This Role Unique

• Opportunity to influence behavioral health systems at an organizational level
• High-impact leadership role without requiring heavy direct caseload management
• Collaborative, mission-driven culture focused on housing stability and community wellness
• Ability to create meaningful change for vulnerable populations across San Francisco
• Blend of clinical strategy, mentorship, training, and program development
• Work with highly dedicated social work and supportive housing teams

Qualifications

• REQUIRED QUALIFICATIONS
• Master’s degree in Social Work, Counseling, Psychology, or related field
• Active California licensure as an LCSW, LMFT, LPCC
• At least four (4) year’s experience in a supportive housing setting providing clinical services to individuals experiencing homelessness, serious mental illness, substance use disorders, or complex behavioral health needs
• Experience mentoring, training, or guiding social work/case management teams
• Prior training, certification and experience in performing involuntary holds (5150’s)
• Have held an LCSW for at least two years and be in good standing to supervise an ASW
• Knowledge of residential property management, building systems, and housing quality standards
• Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English, or Russian-English

Additional Requirements

• Physical Requirements: Ability to operate office equipment such as personal computers and calculators. Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks. Ability to lift 15-20 pounds. Visual acuity is necessary to review documents. Hearing acuity sufficient to use telephone and communicate with tenants, and staff. Ability to perform sedentary to light physical work involving sitting most of the time.
• Environmental Adaptability: Ability to work in an office environment. Ability to travel to various work sites as needed.
• Mathematical Ability: Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.
• Language and Communication Ability: Ability to comprehend and correctly use informational documents, including policy and procedure manuals and contracts. Ability to communicate effectively with residents, coworkers and staff at all levels, third-party services managers and directors, government officials, both verbally and in writing. Ability to keep abreast of internal and external changes in policy, regulations, methods, operations, etc. as they apply to the delivery of services to tenants.