Director of Housekeeping

About the property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

What you will have an opportunity to do

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests.

Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

• Be Authentic
• P practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

What are we looking for?

Qualifications

• Minimum of 7 years of progressive housekeeping leadership experience, including at least 3 years in a Director of Housekeeping role.
• Previous luxury resort, destination resort, or large hotel experience strongly preferred.
• Experience overseeing housekeeping operations for multiple accommodation types, including hotel rooms, condominiums, vacation homes, or villas preferred.
• Proven success managing large, multi-level housekeeping teams.
• Strong financial acumen with experience managing departmental budgets, labor, forecasting, and expense control.
• Experience implementing quality assurance programs and productivity standards.
• Knowledge of housekeeping management systems, PMS software, and Microsoft Office.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to lead through change while maintaining high employee engagement and service standards.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Experience with luxury or independent resort operations.
• Bilingual (English/Spanish) skills are a plus.

Essential Responsibilities

Leadership & Team Development

• Provide strategic leadership and direction for all Housekeeping operations across South Seas Resort.
• Recruit, hire, onboard, train, coach, and develop Housekeeping Managers, Supervisors, and team members.
• Foster a culture centered on accountability, teamwork, recognition, continuous improvement, and exceptional guest service.
• Conduct regular performance evaluations, coaching sessions, and succession planning initiatives.
• Develop staffing plans that align with seasonal occupancy and operational demands.
• Promote a positive and inclusive work environment that supports employee engagement and retention.

Housekeeping Operations

• Oversee the daily operation of housekeeping services for guest rooms, resort residences, condominiums, villas, public areas, administrative offices, and resort facilities.
• Ensure all accommodations meet South Seas brand standards for cleanliness, presentation, and guest readiness.
• Monitor room inspection processes to ensure consistent quality and attention to detail.
• Establish and maintain productivity standards while ensuring outstanding guest satisfaction.
• Cookordinate room availability with Front Office and Engineering to maximize operational efficiency.
• Partner with other departments to support resort-wide initiatives and seamless guest experiences.

Quality Assurance & Guest Experience

• Develop and maintain quality assurance programs that exceed guest expectations.
• Conduct regular inspections of guest accommodations and public spaces.
• Monitor guest feedback, online reviews, and satisfaction scores to identify improvement opportunities.
• Resolve guest concerns promptly and professionally while implementing preventive solutions.
• Ensure consistent adherence to South Seas service standards across all housekeeping operations.

Financial Management

• Develop, manage, and achieve departmental operating and capital budgets.
• Monitor labor costs, payroll, productivity, and departmental expenses.
• Forecast staffing requirements based on occupancy trends and business levels.
• Manage inventory levels for linens, terry, uniforms, guest supplies, cleaning chemicals, and operating equipment.
• Implement cost-control initiatives while maintaining luxury service standards.
• Analyze operational reports and key performance indicators to improve efficiency and profitability.

Operational Excellence

• Ensure compliance with all health, safety, sanitation, and environmental regulations.
• Develop and maintain standard operating procedures for all housekeeping functions.
• Oversee preventive maintenance reporting and coordinate with Engineering to ensure guest rooms remain in excellent condition.
• Ensure proper handling, storage, and usage of housekeeping chemicals and equipment.
• Maintain accurate inventories and replacement schedules for linens, equipment, and supplies.

Team Collaboration

• Partner closely with Front Office, Engineering, Food & Beverage, Recreation, Security, and Human Resources to support resort operations.
• Collaborate with Revenue Management and Operations leadership to maximize room readiness and occupancy.
• Support resort openings, renovations, special events, and seasonal operational initiatives.
• Participate in Executive Committee meetings and contribute to strategic planning initiatives.

Compensation

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