Director of Housekeeping

About the role

The Director of Housekeeping at Wyndham Boston Beacon Hill is responsible for overseeing all daily housekeeping operations across 304 guest rooms, corridors, public areas, back-of-house spaces, and meeting facilities. This role requires a strong focus on operational excellence, design thinking, and brand storytelling.

Responsibilities

• Direct and oversee all daily housekeeping operations across 304 guest rooms, corridors, public areas, back-of-house spaces, and meeting facilities, ensuring every space meets or exceeds brand presentation standards.
• Develop, implement, and continuously refine housekeeping standard operating procedures that reflect the elevated expectations of a lifestyle brand, including room presentation, turndown service, deep cleaning cycles, and public area maintenance.
• Conduct daily inspections of guest rooms, suites, corridors, lobbies, restrooms, and all public and back-of-house areas, holding the team to a standard of perfection that is visible, consistent, and repeatable.
• Manage the department's operating budget with financial discipline, controlling labor costs, supply expenses, linen inventory, amenity procurement, and vendor contracts while maintaining uncompromising quality.
• Establish and maintain inventory control systems for all linens, uniforms, cleaning supplies, guest amenities, and equipment. Forecast needs accurately, prevent waste, and ensure the department is always fully stocked and operationally ready.
• Partner with Engineering and Maintenance to identify and address room deficiencies, preventive maintenance needs, and capital project coordination, ensuring rooms are not just clean but fully functional and guest-ready.
• Implement and enforce health, safety, and sanitation standards in full compliance with OSHA, local health codes, and brand requirements. Maintain a safe working environment for the entire housekeeping team.
• Maintain a safe working environment for the entire housekeeping team.
• Monitor and manage room status and availability in the property management system, coordinating with the Front Office to maximize room turns, minimize wait times, and optimize guest satisfaction during peak check-in periods.

Requirements

To succeed in this role, candidates should have:

• A minimum of 5 years of experience in housekeeping management, preferably in a luxury or lifestyle hotel setting.
• Proven ability to develop and implement effective housekeeping standards and procedures.
• Experience in managing a large team and developing and implementing training programs.
• Strong leadership skills, including the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization and guests.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of OSHA regulations and hotel industry standards.

Qualifications

The ideal candidate should possess:

• A degree in hospitality management, business administration, or a related field, or equivalent experience.
• Hotel industry experience, preferably in a luxury or lifestyle hotel setting.
• Experience in managing a large team and developing and implementing training programs.
• Strong leadership skills, including the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization and guests.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of OSHA regulations and hotel industry standards.

Skills

The following skills are essential for this role:

• Operational leadership and management skills.
• Strong organizational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of OSHA regulations and hotel industry standards.

Benefits

At Pyramid Global Hospitality, we offer:

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development.

Pay

Competitive salary commensurate with experience, plus comprehensive benefits (95-115K).

Schedule

Full-time, Exempt.