Director of Hospital Telecommunications

About the role

A health system in Queens is seeking an experienced Director of Hospital Telecommunications to lead its telecommunications infrastructure and call center operations. This is a high-impact leadership opportunity overseeing the critical communication systems that support patient care, emergency response, and hospital operations.

Responsibilities

• Lead telecommunications infrastructure and operations across hospital and outpatient locations, including phone, paging, wireless/DAS, and emergency communication systems
• Oversee 24/7 operational readiness of critical communication and hospital code dispatch systems, including emergency notification, redundancy, and failover capabilities
• Manage hospital switchboard/call center operations, ensuring efficient, compassionate service for patients, families, and clinical teams
• Lead telecommunications system upgrades, integrations, disaster recovery planning, and ongoing infrastructure improvements
• Manage telecommunications budgets, vendors, contracts, SLAs, and regulatory compliance

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or related field; Master’s preferred
• 7–10 years of progressive telecommunications experience, including 3–5 years in a senior healthcare leadership role
• Hospital/healthcare telecommunications experience required, with knowledge of high-availability and emergency communication environments
• Experience managing enterprise healthcare communication platforms such as Cisco Unified Communications, Ascom, and/or Vocera

Pay

$135,000 to $145,000