Director of Telecom
About the role
As the Director of Telecom, you will lead the strategic planning, engineering, maintenance, and operational execution of the health system’s telecommunications infrastructure and call center operations. This leadership role is responsible for ensuring highly reliable communication systems across hospital campuses and outpatient locations while supporting exceptional patient experience, emergency preparedness, regulatory compliance, and operational excellence. You will oversee mission-critical communications that directly support clinical care, emergency response, and organizational continuity.
Responsibilities
- Direct the maintenance, modernization, and performance of enterprise telecommunications systems, including phone networks, paging systems, DAS infrastructure, nurse call integrations, and mobile communications platforms
- Ensure operational readiness of emergency communication systems, including Code Blue, Code Red, Rapid Response, and Mass Casualty notification processes
- Oversee switchboard operations, call center management, and patient communication services while promoting exceptional customer service and patient experience standards
- Manage telecommunications budgets, vendor relationships, service agreements, contract negotiations, and cost optimization initiatives
- Ensure compliance with Joint Commission, FCC, NFPA, HIPAA, disaster recovery, and business continuity requirements across all communications infrastructure
Requirements
Education Required: Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or related fieldPreferred (if applicable): Master’s Degree
Skills
- Extensive experience managing healthcare telecommunications systems and enterprise communication infrastructures
- Strong knowledge of Cisco Unified Communications, Ascom, Vocera, emergency notification systems, and telecommunications operations
- Proven leadership experience managing call centers, switchboard operations, telecommunications staff, and large-scale vendor relationships
- Excellent communication, project management, budgeting, and operational leadership skills
Pay
Salary Range: $135,000 – $145,000 per year
Schedule
Shift details: DaysHours per week: 75 hours biweeklyContract length (if applicable): Direct Hire