Director of Service - Telecom

Responsibilities

• Own regional service operations, performance, staffing, region coverage, and customer retention
• Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence
• Manage regional Services P&L in partnership with the Regional Vice President and National Services team
• Build and sustain strong customer relationships while ensuring Service Level Agreements (SLAs), metrics, and contractual obligations are met
• Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction
• Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts
• Lead, hire, develop, and retain Service Managers and regional service teams
• Establish performance goals, development plans, and accountability measures for all direct reports
• Partner with the Regional Vice President on performance evaluation, compensation, and organizational effectiveness

Qualifications

• High school diploma or equivalent
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of five (5) years of experience in successfully building and developing teams in the telecommunications, outside plant, utility or service-related industry
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Strong leadership, customer service, communication, and team-building skills with the ability to influence others
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Analytical and data-driven, with experience using software-based management tools, dashboards, and KPIs
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word
• Able to build effective internal and external relationships and travel up to 50% as business needs require
• Exceptional oral and written communication skills, with internal and external stakeholders

Benefits

• Pay: $110,000 - $150,000 annually, 20% bonus potential + $195 biweekly auto allowance + gas card
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay

$110,000 - $150,000 annually, 20% bonus potential + $195 biweekly auto allowance + gas card

Schedule

Not specified

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Qualifications

• High school diploma or equivalent
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of five (5) years of experience in successfully building and developing teams in the telecommunications, outside plant, utility or service-related industry
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Strong leadership, customer service, communication, and team-building skills with the ability to influence others
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Analytical and data-driven, with experience using software-based management tools, dashboards, and KPIs
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word
• Able to build effective internal and external relationships and travel up to 50% as business needs require
• Exceptional oral and written communication skills, with internal and external stakeholders