Director of Growth

About the Company

Since 1997, Ten4 has helped multi-site, multi-state businesses deploy effective, efficient, and easy-to-use telecom management solutions, spanning nationwide wired and wireless voice and data networks, billing services, and support monitoring. Ten4 operates on both sides of the telecom channel: as a technology advisor, reselling third-party technology solutions along with Ten4 solutions directly to customers, and as a supplier, working with a network of partner-resellers to sell Ten4 branded solutions and managed services.

About the Role

We’re hiring a Director of Growth to lead our Account Management and Account Development teams and drive revenue growth across new and existing business. This is a senior, high-visibility role that reports directly to Ten4’s President. You’ll help set the strategic direction for how we grow, with the autonomy and executive support to build it your way. This role sits at the center of the business. You’ll partner directly with Marketing on demand generation and ABM strategy, design the systems and SOPs that keep two very different sales motions running smoothly, and report progress straight to the President through the sales funnel and dashboard you build. Few roles in the company touch this much of the organization, or carry this much room to shape where it goes next.

Responsibilities

• Strategy & Planning
  • Assist in developing and overseeing strategic sales initiatives, promotions, product sets, and campaigns.
  • Define, implement, and continuously innovate sales plans to reach and uphold company sales goals.
  • Set and consistently evaluate sales targets for the team and for individual positions.
• Reporting & Visibility
  • Build and maintain the sales funnel and dashboard senior leadership uses to make decisions.
  • Take point on quarterly business reviews (QBRs) and related sales leadership meetings.
• Team Leadership & Development
  • Support team members’ individual and team goals through regular one-on-ones, performance reviews, and other coaching methods.
  • Design, coordinate, and run Connect4, our twice-yearly on-site team-building and training event for Account Management and Account Development staff.
• Hiring & Talent
  • Own hiring, onboarding, and training for Account Management, Account Development, and Enterprise Solutions staff, including pipeline management for open roles.
• Client & Process Management
  • Oversee resolution of customer complaints and escalated account issues, and put corrective and preventative plans in place afterward.
  • Develop and implement upsell and cross-sell playbooks tailored to the existing client base.
  • Consistently track and update Standard Operating Procedures (SOPs), involving team members as needed.
• Cross-Functional Partnership
  • Partner with Marketing on lead generation, campaign development, and Account-Based Marketing (ABM) strategy.
• Culture
  • Promote Ten4’s core values, serving as a flexible, open-minded, yet direct relationship manager with your team and with Ten4’s customers.

Qualifications

• Bachelor’s degree and/or 10+ years of relevant sales leadership experience.
• At least 5 years of experience in a sales or growth leadership role managing direct reports.
• Thorough knowledge and understanding of a wide range of relevant technology products and services.
• Proven ability to design, set, and monitor growth metrics for the team.
• Proficiency with HubSpot or a comparable CRM, and practical, hands-on experience using AI tools in your day-to-day work.
• Experience designing and running structured growth experiments and translating results into scalable action plans.
• Data literacy and comfort working with analytics/BI tools (e.g., GA4, HubSpot analytics) to inform growth decisions.
• A track record of partnering with marketing on lead generation and ABM strategy.
• Ability to coach, mentor, and motivate sales staff.
• Comfort managing multiple priorities at once, and a genuine team-player mindset.

Pay

The base salary for this position is $150k - $175k per year plus an EAC (Executive Annual Compensation). For payroll and tax purposes, candidates residing in the following states are preferred: MD, NJ, PA, WV, VA, FL, MA, NC, KS, CO, UT, TX, WA.

Benefits

• Comprehensive medical, dental, and vision coverage, including HRA, FSA, and Dependent Care FSA options.
• 401(k) with Roth options and a discretionary company match.
• 3 weeks of vacation and 1 week of sick time per year.
• 8 paid company holidays, plus your birthday off.

Schedule

Hybrid work arrangement - our preference is for this role to work two times per week in either our Baltimore, MD or Mt. Laurel, NJ offices.