Director of Golf, The Westin at Rancho Mirage Golf Resort & Spa

The Westin at Rancho Mirage Golf Resort & Spa, located in Rancho Mirage, CA, is seeking a driven individual to oversee all aspects of Golf Operations, ensuring maximum member and guest satisfaction and financial performance.

About the role

As part of Troon, a global leader in golf and community management, the Director of Golf will develop and execute strategic plans, manage departmental budgets, and foster relationships between members, guests, associates, and the community.

Responsibilities

• Develops, implements, and monitors the annual budget, revenue goals, and expenses for the golf operations department.
• Provides timely and accurate financial and non-financial reporting as required by management.
• Monitors monthly and other financial reports/statements and takes corrective action when necessary.
• Develops, maintains, and administers organizational plans and initiates improvements.
• Collaborates with hotel departments (Sales, PR, F&B) to maximize total property revenue.
• Hires, trains, coaches, and counsels staff according to hotel policies.
• Creates a member service-oriented atmosphere that promotes the game of golf and meets member needs.
• Implements and maintains excellent service standards to achieve member satisfaction.
• Oversees the care and maintenance of all facilities' physical assets.
• Develops and executes golf marketing and membership plans with the Director.
• Ensures the highest standards of quality for food and beverage service on property.
• Implements policies and procedures for Golf and Maintenance Departments, including compliance with company standards.
• Manages department members, including Head Professional, Tournament Coordinator, Director of Instruction, Golf Services Manager, Superintendent, and Retail Manager.
• Provides leadership and vision to golf staff, preparing them for career advancement.
• Conducts weekly staff meetings.

Requirements

• Must be a member in good standing of the PGA of America or LPGA of America (preferred).
• Strong business acumen with demonstrated skills.
• Successful completion of a recognized Golf Management/Operations program.
• Experience with a diversity of golf course operations: resort, private, and semi-private.
• Thorough understanding of the Golf Retail industry.
• Polished, professional demeanor with excellent communication skills.
• Demonstrated passion for guest service and exceeding expectations.
• Proficiency in Microsoft Office, tee time reservations, POS, retail inventory, and web-based golf partners.

Physical Demands

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears.
• Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 25 pounds.
• Regularly works in outdoor weather conditions with moderate noise levels.

Job Knowledge & Skills

• Ability to read and speak English may be required for communication with customers or co-workers.
• Thorough understanding of course rotation and tee time arrangement.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in golf, hospitality, and residential communities. With over 900 locations in 45+ states and 27+ countries, Troon emphasizes values of infectious energy, conscious kindness, and humble prosperity.