Director of Golf

Key Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet.
• Aids in the development and day-to-day tracking of the budget and business plan.
• Helps to control expenses in relation to revenues.
• Creates a member service-oriented atmosphere that promotes the game of golf and meets the needs of the members.
• Ensures that associates provide a high level of customer service.
• Works closely with club management on a daily basis to ensure timely communication and to establish good working relationships.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll.
• Maintains hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Provides golf instruction through lessons and clinics to members and guests.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Assistant and Associate Golf Professionals, Teaching Professionals, Golf Operations Manager, and Guest Services Attendants.
• Assures that effective orientation and training are given to each new associate.
• Develops ongoing training programs.
• Maintains business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve member satisfaction.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.

Qualifications

• Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Must be PGA member or have completed Level II of the PGM program.
• Experience with computerized POS and tee time system.