Director of Food and Beverage Operations - American Royal Center

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Director of Operations will oversee venue operations, event execution, staffing coordination, safety compliance, and service delivery to ensure exceptional experiences for guests, clients, and team partners.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or related field
• 5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues
• Experience managing large teams and cross-functional departments
• Knowledge of event operations, staffing logistics, and facility management
• Proficiency with scheduling, reporting, and operational software systems
• Familiarity with OSHA standards and venue safety procedures

Key Responsibilities

• Oversee daily venue and event operations
• Manage operational staffing plans and labor execution
• Coordinate with culinary, concessions, security, and guest experience teams
• Ensure compliance with safety and operational standards
• Monitor operational budgets and performance metrics
• Develop operational procedures to improve efficiency and guest satisfaction
• Support premium events, sporting events, concerts, and special programs

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

$95,000-$105,000

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