Director of Food and Beverage

Day-to-Day

• Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance.
• Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives.
• Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations.
• Work with the member committees to develop and implement member activities and events that enhance member engagement.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Develop aggressive sales, marketing, and net revenue plans for food & beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines.
• Ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems.
• Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems.
• Ensure accuracy in hours worked and adherence to policies and procedures outlined in the Time Management Policy.
• Ensure service recovery programs are effectively implemented, with staff trained to handle Member concerns.
• Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between Member satisfaction, value, and retention.
• Create an excellent work environment, focused on teamwork, mutual respect, and Member satisfaction while achieving the 3-steps of service and revenue objectives.
• Develop employees for career advancement using performance reviews, cross-training, and developmental planning.
• Administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires.
• Implement and execute training programs consistently to ensure staff deliver quality service and products.
• Work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food & beverage operations.
• Attend and lead department head meetings, food & beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared.
• Cover daily line-ups to review events of the day and menu items with the service team.
• Ensure all staff adhere to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed.
• Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements.
• Continuously monitor service operations, ensuring all aspects of the F&B department align with the club’s standards and goals.
• Oversee the food and beverage aspects in Private Events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations.

Required

• A high school diploma or equivalent.
• A minimum of 5 years in Club management or related role within the Food & Beverage industry.
• PREFERRED: Bachelor's degree.
• PREFERRED: Certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, ABC Certification, and CPR Certification.
• Proven experience managing multi-million-dollar operations, with the ability to make financial decisions.
• Mistakes in expense allocation could significantly impact departmental profit and loss.
• Strong experience handling highly confidential material such as member and employee data.
• Knowledgeable in Service Training and Alcohol Management.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.