DIRECTOR OF FIELD OPERATIONS

About the role

The Director of Field Operations is responsible for the execution, performance, and leadership of all field-related activities within Ace Technologies, including special projects, contract work, service operations, inspections, and specialized systems. This role ensures safe, efficient, and high-quality delivery of life safety, security, and technology solutions across all projects and service lines. The Director of Field Operations drives operational excellence, workforce productivity, and customer satisfaction while supporting the company’s mission.

Responsibilities

• Lead all field operations across service, projects, contracts, inspections, and specialized systems.
• Ensure consistent execution of work in alignment with company standards, safety requirements, and customer expectations.
• Establish clear accountability for performance across all field leadership roles.
• Drive operational discipline in scheduling, labor management, and job execution.
• Responsible for actively promoting and maintaining high employee morale to foster a positive, productive, and engaged work environment.
• Oversee execution of special projects, contract work, and service operations to ensure on-time and on-budget delivery.
• Maintain high standards across life safety, security, and technology systems.
• Support ongoing technical training and development to keep pace with evolving technologies.
• Lead, coach, and develop a team of managers responsible for various field functions.
• Build a strong leadership pipeline and succession plan within field operations.
• Provide support to business development in securing maintenance opportunities on completed projects and identifying additional work that can be developed into ongoing services for Ace Technologies.
• Drive continuous improvement across scheduling, dispatch, installation, inspections, and service workflows.
• Identify inefficiencies and implement scalable solutions to support growth.
• Improve communication and coordination between field and office teams.
• Ensure exceptional customer experience across all field interactions.
• Support resolution of escalated customer concerns.
• Partner with Business Development to support client retention and growth.
• Maintain a strong reputation for quality, reliability, and professionalism.
• Lead workforce planning efforts including staffing, scheduling, and utilization.
• Ensure proper allocation of labor and resources across projects and service demands.
• Collaborate with leadership on hiring needs and workforce development strategies.

Requirements

• License: Valid state driver's license as required by job conditions or by the company.
• 10+ years of leadership experience in field operations within low voltage, life safety, security, or related industries.
• Proven experience managing multiple field teams and service lines.
• Strong understanding of fire alarm, security systems, access control, and network infrastructure.
• Demonstrated ability to drive operational performance and team accountability.
• Strong leadership, communication, and problem-solving skills.
• Experience managing budgets, labor productivity, and job profitability.
• Experience leading a $30–50M low voltage company preferred; or $50–75M in electrical operations.

Qualifications

• Education: Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
• Experience: Proven success in managing field operations and service lines.
• Technical Skills: Strong knowledge of fire alarm, security systems, access control, and network infrastructure.
• Soft Skills: Excellent leadership, communication, and problem-solving abilities.

Skills

• Leadership
• Project Management
• Operational Discipline
• Customer Service
• Team Building
• Technical Expertise
• Problem Solving

Benefits

BENEFITS ARE THE GAME CHANGER! We offer a comprehensive benefits package designed to assist our employees and their families with their financial security, health and well-being. In addition to a competitive base pay, we offer a variety of benefit programs. Health, Life, Dental, Vision Plans, PTO, Holiday Pay and more 401(k) Program with a Company Match Apprenticeship Programs and Workforce Development Opportunities Employee corporate discounts and Tool Purchase Programs

Pay

Salary range: $80,000 - $120,000 annually, commensurate with experience.

Schedule

Full-time position, regular travel to job sites and customer locations required.