Director of Field Operations

About the role

Reports to: Vice President of Operations
At Observable Space, we're redefining how humanity observes and connects with the universe. We're a vertically integrated, high-growth space technology company building industry-leading precision optics platforms for observation and communications — on Earth and in space. Our systems are trusted by NASA, JPL, SpaceX, Boeing, Raytheon, and the US DoD, among others, and power the work of leading research institutions and advanced government and commercial operators worldwide.

About Observable Space

Backed by top-tier investors including Lux Capital, Upfront Ventures, and RTX Ventures, we're a fast-growing, high-performance team building the future of optical infrastructure — and our global field operations have to match that ambition.

What You'll Do

• Field Operations Leadership
  • Lead and develop the field operations team responsible for installation, commissioning, preventive maintenance, and on-site technical support across the Observable Space global installed base
  • Own workforce planning for field operations — staffing, scheduling, skills development, and geographic coverage as the installed base expands
  • Define and hold the standard for field execution quality, safety, and customer experience
  • Build scalable processes, documentation, and tooling to support a growing team operating across geographies
• Customer Engagement & Service Delivery
  • Collaborate directly with customers and partners around the world to ensure installations meet technical and operational expectations
  • Serve as an escalation point for field service issues, engaging directly with customers when needed
  • Build feedback loops that bring field learnings back to engineering, manufacturing, and product teams in a timely and actionable way
• Business Performance
  • Own and optimize the financial performance of field operations – revenue, cost, and margin
  • Partner with sales and leadership to develop and evolve service models that expand long-term value to customers
  • Report to leadership with clear visibility into performance metrics, service delivery, and financial outcomes
• Cross-Functional Collaboration
  • Partner closely with engineering, sales, and manufacturing to deliver exceptional customer support and keep field execution aligned with product and program developments
  • Contribute to the development of warranties, support programs, and post-sale offerings as the business evolves

Who You Are

• A hands-on leader who earns credibility in the field and in the boardroom
• Proven success building and leading teams in a fast-paced, high-growth technical environment
• Solid business acumen, including budget management, cost optimization, and an understanding of service model economics
• Exceptional communication and collaboration skills — equally effective with field technicians, customers, and executive leadership
• A track record of delivering exceptional customer experiences across the full lifecycle — from installation through ongoing support
• Ability and willingness to travel globally

Why You'll Love It Here

• Be part of a mission-driven company helping shape the future of space infrastructure
• The opportunity to build and scale a global field operations organization from the ground up
• A collaborative culture that rewards initiative, curiosity, and results
• Competitive salary, equity opportunities, and comprehensive benefits