Director of Family Relations, Alpha - $200,000/year USD

About the role

This position exists at the heart of a trust relationship with ultra-high-net-worth families. The families served already have access to services, but need someone they can trust implicitly.

Responsibilities

• Serve as the primary relationship steward for every family at your campus, cultivating trust that deepens over time
• Identify and address concerns proactively with discretion, efficiency, and sound reasoning
• Be visibly present during critical touchpoints: morning arrival, afternoon departure, and thoughtfully designed parent gatherings
• Facilitate substantive, ongoing dialogue about Alpha's AI-based educational model with analytically rigorous, technology-literate families
• Create and iterate on community-building experiences that foster belonging, support, and organic advocacy

Requirements

• Based in or able to commute daily to Palo Alto, Piedmont, San Francisco, La Jolla, or Los Angeles
• 5+ years working directly with UHNW individuals or families in private schools, private equity, family offices, or elite client service environments
• Proven ability to navigate complex, high-stakes relationships with discretion and sound judgment
• Active, daily user of AI tools (e.g., ChatGPT, Claude, Perplexity) with the ability to clearly explain AI capabilities, risks, and limitations
• Strong presence and communication style that earns credibility with highly educated, high-expectation families
• Familiarity with private or independent school ecosystems, either professionally or personally
• Availability for early mornings, late afternoons, and select evening or weekend events

Qualifications

• Established connections within local private school or UHNW networks
• Background working with founders, investors, or technology executives
• Demonstrated success building communities or experiences that generate organic referrals
• Experience navigating early-stage or high-growth settings with significant ambiguity
• Capacity to distill complex technical material into clear, authoritative dialogue

Skills

• Proven ability to navigate complex, high-stakes relationships with discretion and sound judgment
• Strong presence and communication style that earns credibility with highly educated, high-expectation families
• Active, daily user of AI tools (e.g., ChatGPT, Claude, Perplexity)
• Ability to clearly explain AI capabilities, risks, and limitations
• Familiarity with private or independent school ecosystems, either professionally or personally

Benefits

• Health, vision, dental
• 401(k)
• PTO

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

Full-time (40 hours per week)