DIRECTOR OF FACILITIES OPERATIONS

Key Responsibilities

• Portfolio ownership of assigned O&M contracts with full accountability for performance, compliance, and risk.
• Integrate quality and ISO 9001 principles into contract execution - not as an audit function but embedded in how PMs operate.
• Proactively identify and mitigate portfolio risks before they impact contract performance or client relations.
• Supervise and develop Project Managers within the portfolio.
• Coach PMs to operate proactively, including regular 30/60/90 planning and deliverable tracking.
• Ensure PMs understand the distinction between operational oversight and execution (delegation to site subject-matter experts).
• Ensure monthly budget reviews and deliverable tracking by PMs.
• Provide guidance and corrective direction when variances or financial risks are identified.
• Maintain structured cadences, including weekly rolling notes and regular portfolio reviews.
• Enforce consistent documentation practices (e.g., meeting minutes, compliance logs, performance records).
• Serve as a primary escalation point for contract performance issues.
• Maintain strong working relationships with CORs/COs, ensuring client expectations are met or exceeded.
• Support the Transition Manager during phase-in/phase-out activities where applicable.
• Ensure operational readiness through transitions without disrupting steady-state performance.

Required Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (or equivalent experience).
• Minimum 10–12 years of progressive facilities operations experience, including federal O&M contract oversight.
• Demonstrated leadership of multi-site facilities or portfolio management.
• Strong understanding of federal contracting performance, compliance, and quality requirements.
• Proven ability to lead and coach multi-disciplinary teams.
• Exceptional strategic planning, budgeting, and negotiation skills.
• Ability to interpret complex contracts and regulatory requirements.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to manage large, complex portfolios across geographically dispersed locations.