Director of Expansion and Partnerships

About the Role

The Director of Donation Expansion and Partnerships serves as a strategic leader responsible for developing and executing organization-wide initiatives that drive donation growth, expand community presence, and strengthen external partnerships in support of Goodwill of the San Francisco Bay’s (GSFB) mission. This role is accountable for securing the placement of donation sites and increasing the collection of donations including clothing, shoes, books, household items, and electronics within the assigned territory.

Responsibilities

• Develops and executes a comprehensive donation acquisition strategy aligned with organizational growth objectives, including creating an operations plan to achieve daily, monthly, quarterly, and yearly goals.
• Identifies emerging donation trends, community opportunities, and market dynamics to proactively position GSFB for sustained donation growth.
• Analyzes donation performance data, geographic trends, and operational metrics to drive data-informed decision making.
• Manages attended donation centers (ADC) throughout the territory.
• Responsible for appropriate management of assigned budget, ensuring operating costs are managed to budget.
• Develops strategic solutions to ensure mission-critical goals are met, ensuring operational sustainability.
• Identifies optimal locations for donation bins, coordinates their placement, and ensures they are serviced and maintained effectively.
• Coordinates with property owners, local authorities, and community partners to secure permissions for bin or trailer placement and ensures required documentation (e.g., MOUs) is in order.
• Optimizes bin placement strategies based on community needs, traffic patterns, and feedback; adjusts locations as required for maximum impact.
• Establishes relationships with local charities, schools, and businesses to acquire excess products.
• Manages the scheduling and logistics of bin installation, including loading and unloading equipment such as pallet jacks and forklifts when necessary.
• Monitors donation bins or trailers regularly to ensure they are clean, properly stocked, and in good repair; performs maintenance or coordinates repairs as needed.
• Utilizes inventory management systems to track bin locations, contents, and maintenance history accurately.
• Maintains detailed records of site visits, placements, removals, and maintenance activities; communicates effectively with team members and stakeholders.
• Manages the full procurement lifecycle, including purchasing, tracking of inventory, and ensuring timely delivery.
• Leads the development and strengthening of community partnerships with a focus on product acquisition.
• Cultivates and fosters high-level relationships with people in various industries to strengthen community engagement and donor pipelines.
• Supports product acquisition efforts through evaluating potential partners based on price, quality, condition, and reliability.
• Builds strong relationships, monitors performance, and resolves issues with partners.
• Works with Goodwill International and other Goodwill locations nationally to learn donation drive best practices.
• Partners with support areas (Transportation, Warehouse Operations, Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays a critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Requirements

• 7+ years of project management, event planning, or marketing experience.
• Strong communication skills, both written and verbal.
• Strong negotiation skills.
• Solution-oriented and decisive with strong influence and negotiation abilities.
• Proficient in Microsoft Office Suite.
• Ability to speak, read, and write proficiently in English.
• Bachelor’s degree or equivalent experience preferred.
• Valid driver’s license and clean MVR.
• Ability to pass a background check, where applicable for the position.
• Ability to occasionally work evenings, weekends, and holiday events.
• Willingness to travel within the Bay Area for site visits on a daily basis.