Director of Executive Operations (Volunteer)

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. We deliver consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, we nurture academic development, emotional well-being, and creative voice, all within a trauma-informed, culturally responsive, and accessibility-centered framework. Our work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring that how we serve is as intentional as whom we serve.

About the Role

MAP is seeking a highly organized, systems-oriented, and mission-driven Director of Executive Operations to help coordinate organizational execution across leadership, operations, and strategic initiatives. This role serves as a central operational partner to executive leadership and functions as a high-level coordinator responsible for ensuring organizational priorities move from discussion into execution. The Director of Executive Operations will help oversee:

• Executive coordination
• Leadership operations
• Meeting governance
• Organizational planning systems
• Cross-divisional accountability
• Strategic follow-through
• Operational communication
• Institutional workflow management

This individual must operate with professionalism, discretion, structure, and operational discipline in a fast-moving, mission-centered environment. This role supports executive coordination and organizational execution but does not independently establish organizational policy or legal governance decisions.

About PromiseOperations

PromiseOperations is MAP’s operational infrastructure division responsible for organizational coordination, workflow management, execution systems, and strategic alignment across teams. The division ensures that leadership priorities move from discussion into implementation through structured systems, accountability, and operational clarity.

Responsibilities

Executive Coordination & Leadership Operations

• Coordinate senior leadership operations and planning meetings
• Track action items, deadlines, strategic priorities, and follow-through
• Support executive workflow organization and operational alignment
• Prepare agendas, briefing materials, and coordination documents
• Help facilitate cross-divisional communication and accountability

Organizational Governance & Planning

• Support operational planning cycles and implementation processes
• Maintain leadership coordination systems and decision-tracking documentation
• Help identify operational gaps and workflow inefficiencies
• Support development and maintenance of SOPs and internal operational documentation
• Assist with organizational structure and scalability planning

Cross-Division Coordination

• Serve as an operational liaison across MAP divisions and leadership teams
• Ensure organizational priorities remain aligned across departments
• Coordinate follow-up communications related to operational initiatives
• Support collaboration and project execution systems across teams

Meeting Governance & Accountability Systems

• Help oversee operational meeting structures and coordination standards
• Monitor follow-up timelines and accountability systems
• Support communication expectations, reporting systems, and workflows
• Maintain documentation integrity and operational professionalism

Organizational Systems & Documentation

• Support operational documentation management and institutional knowledge organization
• Improve systems for information sharing and operational continuity
• Assist in maintaining centralized records and workflow processes

Requirements

Required

• Strong organizational, coordination, and operational management skills
• Excellent written and verbal communication abilities
• High attention to detail and follow-through
• Ability to manage multiple priorities simultaneously
• Strong professionalism, discretion, and judgment
• Experience supporting leadership teams, operations, or organizational systems
• Comfort working in collaborative, evolving environments
• Ability to work independently and proactively
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience in nonprofit operations, executive operations, project management, administration, or organizational development
• Experience supporting cross-functional teams
• Familiarity with Google Workspace systems and collaborative workflows
• Experience improving operational systems and processes
• Background in operations, nonprofit management, public administration, business administration, or related fields

What This Role Requires

This role is best suited for someone who:

• Thrives in structured environments
• Enjoys operational problem-solving
• Values accountability and communication
• Can balance leadership support with systems thinking
• Believes strong internal operations strengthen mission impact

The ideal candidate understands that sustainable organizations are built through clarity, consistency, professionalism, and operational trust.

Commitment

• Volunteer senior leadership role
• Approximately 5–10 hours per week
• Minimum 6-month commitment required
• Remote with NYC-based collaboration as needed

Benefits

• Executive-level nonprofit leadership and operations experience
• Experience helping scale a mission-driven organization
• Cross-functional exposure across education, technology, public engagement, and operations
• Opportunity to shape organizational systems and infrastructure
• Portfolio-building leadership experience
• Professional references and letters of recommendation based on contribution and performance

This role creates operational clarity at scale. Turning organizational movement into structure, accountability, and execution.