Director, Executive Operations

Responsibilities

• Own Resource Management & Staffing: Lead resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
• Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale.
• Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one.
• Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership.
• Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function.
• Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles.
• Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership.
• Led a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Requirements

• 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
• 5+ years in a leadership role, with experience leading global or distributed teams.
• Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
• Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
• Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
• Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results.
• Bachelor's degree in Business, Operations, or a related field; equivalent experience considered.
• MBA a plus.

Qualifications

• Minimum of 10 years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
• Minimum of 5 years in a leadership role, with experience leading global or distributed teams.
• Proven track record of running day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
• Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
• Proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
• Exceptional communication and influencing skills, with the ability to balance diplomacy and firmness to drive alignment and results.
• A Bachelor's degree in Business, Operations, or a related field; equivalent experience considered.
• An MBA is preferred.

Skills

• Experience in delivering complex projects and managing large-scale operations.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines effectively.
• Experience with financial planning and budgeting.
• Knowledge of industry best practices in delivery operations.
• Experience with project management tools and methodologies.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan.
• Flexible spending and health savings accounts.
• At least 12 paid holidays.
• Paid time off.
• Parental leave.
• Employee assistance program.
• Other company benefits.