Director, Executive Operations

Responsibilities

• Own Resource Management & Staffing: Lead resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
• Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale.
• Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one.
• Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership.
• Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function.
• Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles.
• Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership.
• Led a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Requirements

• 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
• 5+ years in a leadership role, with experience leading global or distributed teams.
• Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
• Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
• Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus.
• Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results.
• Bachelor's degree in Business, Operations, or a related field; equivalent experience considered.
• MBA a plus.

Qualifications

• Minimum qualifications as outlined above.

Benefits

Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes:

• Medical, dental, vision, life, and disability insurance;
• 401(k) retirement plan;
• flexible spending & health savings account;
• at least 12 paid holidays;
• paid time off;
• parental leave;
• employee assistance program;
• and other company benefits.