Director of Event Management
About the role
The Deloitte University Hotel & Conference Center is a high-end private facility managed by Benchmark Hospitality. It offers 1,400 single-occupancy rooms, nine restaurants, and 200,000 square feet of meeting space. The property is located in Westlake, Texas, near Keller, Southlake, and Roanoke.
Responsibilities
- Recruits, interviews, trains, coaches, disciplines, and conducts performance appraisals for direct reports.
- Assigns, trains, supports, and directs staff to achieve maximum efficiency and performance, adhering to property policies and standards.
- Directs all aspects of conference and event operations, ensuring high customer service levels.
- Maintains open lines of communication with the team, boosts morale, and resolves employee issues.
- Prepares budgets, forecasts, and capital requests, controls expenses to align with revenues, and ensures guest experience scores meet or exceed property standards.
- Supports owner initiatives and acts as a resource for projects.
Requirements
- Department head experience required.
- 4 years' experience managing other managers or supervisors required.
- 8 years' experience in the hospitality industry, with at least 3 years in Conference Centers or Conference Center Hotels.
- Previous experience with managing financials and developing budgets.
- Knowledge of event service equipment, set-up styles, and audio-visual systems.
- Strong computer skills, proficient in Microsoft Excel, Outlook, Word, PowerPoint, and Microsoft Teams.
- Experience with Event, Sales, and Catering systems, and Infor experience desirable.
Qualifications
- Department head experience required.
- 4 years' experience managing other managers or supervisors required.
- 8 years' experience in the hospitality industry, with at least 3 years in Conference Centers or Conference Center Hotels.
- Previous experience with managing financials and developing budgets.
- Knowledge of event service equipment, set-up styles, and audio-visual systems.
- Strong computer skills, proficient in Microsoft Excel, Outlook, Word, PowerPoint, and Microsoft Teams.
- Experience with Event, Sales, and Catering systems, and Infor experience desirable.
Skills
- Event Planning
- Event Set Up
- Events Guest Services
- Event Support
- Financial Management
- Customer Service
- Team Leadership
- Performance Appraisal
- Budgeting and Forecasting
- Communication and Problem Solving
- Project Management
Benefits & Perks
- Awesome Employee-Focused Culture with many Associate Events!
- Closed many weekends and most holidays - 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay!
- Leverage leadership and career development programs.
- Many opportunities to grow and transfer to new positions.
- Free lunch in the newly remodeled associate cafeteria.
- Eligible for medical insurance and other awesome benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free parking on-site.
- Free uniforms and cleaning services provided.
- Benchmark Hospitality hotel discounts.
Pay
$ - Based on Experience
Schedule
N/A
Job Category
- DUCareersInConferenceCenter
- DUCareersInManagement
Company Information
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of over 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Pyramid is known for its commitment to exceptional service, operational excellence, and long-term partnerships. We are proud of our recognition as one of the best places to work and our top travel accolades from respected publications.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.