Events Manager

Job Number: 26104132 | Full Time | Management | Bonus Eligible

About the Role

Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases. This position primarily handles events of average complexity, ensuring seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Responsibilities

• Manages event logistics and operations by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customers during the event phase and hands off to the Event Operations team for execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with assigned groups and determines solutions or alternative approaches with property staff and customers.
• Integrates current trends in event management and event design using personal judgment.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback from property departments to identify areas for improvement and enhance the Event Planner’s experience.
• Delivers excellent customer service and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to customers and property operations.
• Oversees customer experiences from file turnover through the post-event phase until turnover back to sales.
• Follows up with customers post-event and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience and suggest alternatives to previous arrangements.
• Conducts formal pre- and post-event meetings to review and communicate group needs and feedback.
• Leads pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates meetings such as Banquet Event Order meetings and block reviews as needed.
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Works with property staff and customers to address operational challenges associated with assigned groups.

Requirements

• High school diploma or GED with 1–2 years of experience in event management or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with at least 1 year of experience in event management or a related professional area.

Pay

$65,000–$83,000 annually

About the Company

At Westin, we are committed to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves. To achieve our brand mission of becoming the preeminent wellness brand in hospitality, we seek passionate and engaged associates who embrace well-being practices both on and off property. Ideal candidates are active, optimistic, and adventurous, thriving in an environment where unique backgrounds and experiences are valued and celebrated.