Events Manager

About the role

We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Event Manager at the Grand Geneva Resort & Spa, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Responsibilities

• Coordinate meetings, social events, and special functions with attention to guest needs.
• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.
• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.
• Develop client menus, contracts, and event details while maintaining strong client communication.
• Organize pre-convention meetings and conduct property tours to promote facilities.
• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.
• Represent the hotel at community events, joining local and national organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.
• Other duties as assigned.

Requirements

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.
• Any combination of education and experience equivalent to graduation from high school.
• College degree preferred.
• Previous Delphi experience preferred.
• Able to use Microsoft Word, Excel, and Outlook.
• Strong multiple project management skills.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to analyze client needs and negotiate pricing.
• Ability to work under time pressures and extended hours.

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match