Director of Enterprise Technical Learning

About the role

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!

Responsibilities

• Partner with senior leaders, operational leaders, lending leaders, risk, compliance, LCE leadership, and subject matter experts to identify current and future training needs and align learning priorities with business objectives.
• Drive training support for system implementations, core conversions, process changes, product updates, regulatory changes, and enterprise initiatives that require clear communication and confident employee adoption.
• Maintain strong governance over training content to ensure materials remain accurate, consistent, accessible, compliant, and aligned with current policies, procedures, operational expectations, and cultural values.
• Build trust-based relationships with stakeholders by listening carefully, communicating clearly, following through on commitments, and providing thoughtful recommendations grounded in both data and business insight.
• Lead the vision, strategy, execution, and timely development of training programs supporting technical systems, Wing's operations, lending, contact center, service center, and other member-facing or operational business areas.
• Develop and oversee training frameworks, tools, resources, schedules, standards, and measurement strategies that support workforce readiness, operational consistency, and scalable growth.
• Support the vision, design, and execution of various learning modalities including but not limited to virtual, asynchronous, in-person and remote training strategies that enable consistent, accessible, and engaging learning experiences as the organization expands across locations, teams, and delivery models.
• Ensure training programs build both technical competence and people skills, recognizing that successful performance at Wings requires employees to understand systems, procedures, policies, member needs, and relationship-centered service behaviors.
• Establish and monitor measures of training effectiveness, including learner confidence, time to proficiency, business impact, quality outcomes, compliance readiness, employee engagement, and stakeholder satisfaction.
• Provide leadership for training teams responsible for curriculum support, facilitation, technical training delivery, and ongoing employee upskilling.
• Lead through change with clarity, empathy, and accountability, helping employees and leaders navigate transitions while maintaining business continuity and a positive learning experience.
• Promote a culture of development, collaboration, inclusion, service, and continuous improvement across the training function and with business partners.
• Lead with a strong business mindset by understanding financial services priorities, operational realities, risk considerations, lending objectives, member experience expectations, and the impact training has on performance outcomes.
• Develop team members by providing coaching, feedback, growth opportunities, and clear expectations for performance, collaboration, and professionalism.
• Foster an environment where technical expertise, operational excellence, member service, employee belonging, and organizational purpose are connected and reinforced through learning.
• Balance business needs with human needs by creating training strategies that are practical, learner-centered, sustainable, and respectful of employee capacity, confidence, and development needs.
• Model cultural values through daily leadership behaviors, decision-making, communication, coaching, and accountability.
• Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

• Bachelor's Degree in Education, Communication, Psychology, English, or related field of study. (REQUIRED)
• Minimum of 8 years of progressive experience in training, learning and development, workforce education, operational training, or technical training functions, preferably within financial services, credit union, banking, lending, or a similarly regulated environment. (REQUIRED)
• Minimum of 5 years of leadership experience managing teams, managers, supervisors, facilitators, trainers, instructional partners, or cross-functional training initiatives. (REQUIRED)
• Preferred: Minimum of 3 years of experience supporting technical systems training, operational processes, lending workflows, compliance requirements, policy and procedure education, and large-scale business change initiatives. (PREFERRED)