Director of Enterprise Technical Learning

About the role

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!

The Director of Enterprise Technical Learning provides strategic leadership for enterprise training programs that strengthen technical systems proficiency, financial services operations, lending knowledge, and regulatory compliance. This role develops and executes scalable learning strategies that prepare employees to perform confidently across business functions, support exceptional member experiences, and align with organizational goals. The Director leads the design of innovative, measurable learning solutions that translate complex systems, processes, and compliance requirements into engaging and effective training experiences. By combining technical expertise, business acumen, and people-centered leadership, this role builds workforce capability, supports organizational change, and ensures training programs evolve alongside business growth, technology advancements, and operational needs. As a collaborative and influential leader, the Director fosters a culture of continuous learning, accountability, and innovation while developing training infrastructure that enables long-term organizational success and employee development.

Responsibilities

• Inter-Departmental Collaboration / Development:
  • Partner with senior leaders, operational leaders, lending leaders, risk, compliance, LCE leadership, and subject matter experts to identify current and future training needs and align learning priorities with business objectives.
  • Drive training support for system implementations, core conversions, process changes, product updates, regulatory changes, and enterprise initiatives that require clear communication and confident employee adoption.
  • Maintain strong governance over training content to ensure materials remain accurate, consistent, accessible, compliant, and aligned with current policies, procedures, operational expectations, and cultural values.
  • Build trust-based relationships with stakeholders by listening carefully, communicating clearly, following through on commitments, and providing thoughtful recommendations grounded in both