Director of Enrollment Management, M. Louise Fitzpatrick College of Nursing

About the role

The M. Louise Fitzpatrick College of Nursing is seeking a Director of Enrollment Management to provide leadership and operational oversight for all enrollment activities across the FCN programs.

Responsibilities

• Creates, distributes, and maintains an operational manual to streamline and enhance training and enrollment workflow efficiencies.
• Manages and implements standardized use of enrollment technology such as Technolutions Slate CRM across the College.
• Develops and maintains processes to organize, streamline and collect programmatic and admissions data to inform college recruiting and admissions strategies.
• Builds and maintains admissions rubrics ensuring best practices across programs in the CRM system in collaboration with Program Directors.
• Ensures data in SLATE is accurate and adheres to established protocols.
• Manages the timely and accurate handling and storage of transcripts and other application materials.
• Develops, maintains, and distributes dashboard reports to monitor recruitment pipeline and student enrollment across all programs.
• Executes admission-related surveys, analyzes data, and creates and shares reports both internally and for accreditation, rankings, and surveys.
• Onboards and provides overall supervision of the Enrollment team in daily operations and facilitates continued growth and professional development.
• Continually evaluates, researches, and reports on opportunities to enhance Program services and efficiencies by leveraging enrollment management software system.
• Responds to audit and compliance requests.
• Provides support to FCN Faculty and Staff to troubleshoot issues with the applicant tracking system.
• Collaborates closely with other Villanova academic areas to discern campus-wide norms and best practices for shared systems.
• Serves as Slate Captain for the College and actively participates in the Villanova SLATE User Group ensuring best practices, policies, and processes are translated back to the College.
• Develops and executes Slate training sessions for faculty and staff on an as needed basis.
• Responds to inquiries and develops relationships with prospective applicants from point of inquiry to deposit utilizing technology to effectively manage the process.
• Works with the Marketing and Communications team, to execute and monitor lead acquisition campaigns and lead data integration into Slate.
• Sets up and manages events including registration pages in SLATE and corresponding websites as needed.
• Distributes event registration invitations, reminders, and event follow-up communications.
• Ensures applicant communications are timely, accurate, and adhere to high customer service standards.

Requirements

• Formal Education: Bachelor’s Degree Required
• Minimum Work Experience: A minimum of 5 years relevant professional experience in enrollment operations and management.
• Advanced Slate experience, including demonstrated experience managing, configuring, and optimizing Slate functionality to support operational and strategic needs.
• Work Skills: Excellent written and verbal communication skills and strong organizational skills. Ability to prioritize and manage projects and deadlines. Ability to establish effective professional relationships with various constituents and collaborate with others to achieve outcomes. Must maintain the highest level of confidentiality. Demonstrated experience using strong analytical skills and quantifying results. Must demonstrate initiative and a growth mindset to learn about and articulate information about nursing education. Must demonstrate a commitment to the mission and values of the Fitzpatrick College of Nursing and Villanova University and serving the needs of a diverse community. Must have the ability to work well independently and manage a fast-paced environment.

Qualifications

• Master’s Degree in related field preferred.
• Experience in data management, research, and/or project management preferred.
• SLATE certification or designation as a SLATE captain.
• Experience with application management systems.
• Working knowledge of nursing education and healthcare.