Department Manager

About the role

The role involves leading shifts and departments in a McDonald's restaurant owned and operated by an independent franchisee, not McDonald’s USA. As a Department Manager, responsibilities may include:

• Ensuring the delivery of a great customer experience
• Managing sales promotions effectively
• Training service staff in service procedures
• Organizing the Front Counter McCafé and Drive-Thru areas for optimal service
• Ensuring the restaurant delivers high-quality food and fast service
• Maintaining food safety and controlling food costs
• Hiring, training, and scheduling staff to meet sales and profit goals
• Supporting new employees and motivating current staff

Responsibilities

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. Some managers also lead Departments, with responsibilities varying based on the department:

• Guest Service Department Manager: Ensures Crew and Managers deliver a great customer experience, manages sales promotions, trains service staff, and organizes the Front Counter McCafé and Drive-Thru areas.
• Kitchen Department Manager: Ensures the restaurant delivers high-quality food and fast service, maintains food safety, controls food costs, and trains kitchen staff in production procedures.
• People Department Manager: Hires qualified crew, trains them well, schedules them to meet restaurant sales and profit goals, supports new employees, and motivates current staff.

Requirements

Previous managerial experience is preferred, ideally within a restaurant, retail, or hospitality environment. Positive team players with flexible schedules and a passion for the fast-paced McDonald’s environment are sought. Applicants must be 18 years or older to apply for this position.

Benefits

Department Managers at a McDonald's Corporate owned store are eligible for incredible benefits, including:

• 1 week paid vacation
• Education through Archways to Opportunity (including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language)
• Medical, dental, and vision coverage
• Service awards
• Employee Resource Connection
• Matching gifts program