Director of Engagement and Product Success

Job Responsibilities

• Strategic Engagement & Member Experience Design and lead the overall member engagement strategy for OKCMAR and MLSOK, aligned with Board approved goals and organizational strategic plans.
• Define and continuously refine the member journey, identifying key touchpoints (onboarding, education, communications, events, support) and improving them for maximum impact.
• Develop programs that increase participation, satisfaction, and perceived value across all member segments (brokers, agents, appraisers, affiliates, leadership).
• Own the product success strategy for MLSOK and related tools, ensuring products and services are understood, adopted, and regularly used by members.
• Partner with the MLS Product Success Specialist and MLS leadership to set adoption goals, design go to market plans, and align training and communications.
• Prioritize product initiatives based on member needs, feedback, and usage data; recommend enhancements or changes to maintain high value and compliance with policies.
• Serve as a key staff liaison and subject matter expert on engagement and product success for OKCMAR and MLSOK leadership and Boards.
• Prepare reports, presentations, and updates for Board and committee meetings as requested by the CEO, COOs, or Board leadership.
• Support orientation and education efforts for volunteer leaders around member experience, product utilization, and engagement metrics.

Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• 5+ years of progressive leadership experience in engagement, product, customer success, marketing, or operations.
• Experience with membership-based organizations, associations, MLSs, SaaS, or professional services preferred.
• Proven experience partnering with executive leadership, Boards, and volunteer leaders.
• Demonstrated success driving engagement, adoption, retention, and revenue through strategic initiatives.