Director, Customer Engagement

About the role

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs.

Responsibilities

• Build strong, trust-based relationships with wholesale partners' supply chain and buying teams
• Co-create solutions that improve service, reduce cost, and strengthen operating margin
• Lead quarterly operational QBRs with Sales and key customers
• Develop and manage account specific service level agreements and performance scorecards
• Drive alignment across Sales, Planning, Fulfillment, Distribution, Logistics, and Finance
• Influence without authority to drive adoption of new processes, tools, and behaviors
• Represent NA Customers operational needs within account plans and supply chain strategies
• Serve as the connective tissue between internal teams and customer teams
• Diagnose root causes across the order-to-delivery lifecycle and lead cross-functional solutions
• Improve OTIF, fill rate, compliance, chargebacks, returns, and other wholesale KPIs
• Lead initiatives to modernize supply chain capabilities (advance VAS, EDI/API, consolidation, transportation, and all other)
• Advance digital collaboration, automation, and self-service tools across the ecosystem
• Lead Marketplace transformation within the broader Supply Chain Transformation roadmap
• Develop a forward-looking team strategy that aligns capabilities, roles, and skills with the future needs of the business
• Elevate team performance through coaching, clear expectations, and ongoing capability development
• Attract, develop, and retain talent that supports a modern, scalable wholesale operating model
• Foster a culture of accountability, clarity, collaboration, and continuous improvement
• Act as a change catalyst to meet evolving business needs
• Drive team engagement and promote an inclusive work environment using effective communication, team building, and collaboration practices

Requirements

• Bachelor’s degree in business, supply chain, or related field; advanced degree preferred
• 10+ years of experience in wholesale operations, supply chain, customer operations, or related fields
• 5+ years of people leadership experience, including developing teams and evolving organizational capabilities
• Apparel/footwear or consumer goods industry experience strongly preferred
• Proven experience leading cross-functional programs and operating model redesigns
• Strategic operator with deep understanding of wholesale, supply chain, and customer needs
• Systems thinker who can modernize processes, tools, and capabilities
• Organizational architect who can rethink workflows and team structure
• Commercially minded problem solver who drives profitable growth
• Bridge builder who creates win-win solutions with wholesale partners
• Data-driven decision maker fluent in wholesale KPIs and operational analytics
• Technology-forward mindset with experience in PLM, ERP, EDI/API and digital collaboration tools
• Skilled influencer who drives change in a matrixed environment
• Strong people leader who can develop talent and evolve team capabilities to meet future business needs
• Ability to travel up to 25%

Qualifications

Bachelor’s degree in business, supply chain, or related field; advanced degree preferred. 10+ years of experience in wholesale operations, supply chain, customer operations, or related fields. 5+ years of people leadership experience, including developing teams and evolving organizational capabilities. Apparel/footwear or consumer goods industry experience strongly preferred. Proven experience leading cross-functional programs and operating model redesigns. Strategic operator with deep understanding of wholesale, supply chain, and customer needs. Systems thinker who can modernize processes, tools, and capabilities. Organizational architect who can rethink workflows and team structure. Commercially minded problem solver who drives profitable growth. Bridge builder who creates win-win solutions with wholesale partners. Data-driven decision maker fluent in wholesale KPIs and operational analytics. Technology-forward mindset with experience in PLM, ERP, EDI/API and digital collaboration tools. Skilled influencer who drives change in a matrixed environment. Strong people leader who can develop talent and evolve team capabilities to meet future business needs. Ability to travel up to 25%

Skills

Strategic operator with deep understanding of wholesale, supply chain, and customer needs. Systems thinker who can modernize processes, tools, and capabilities. Organizational architect who can rethink workflows and team structure. Commercially minded problem solver who drives profitable growth. Bridge builder who creates win-win solutions with wholesale partners. Data-driven decision maker fluent in wholesale KPIs and operational analytics. Technology-forward mindset with experience in PLM, ERP, EDI/API and digital collaboration tools. Skilled influencer who drives change in a matrixed environment. Strong people leader who can develop talent and evolve team capabilities to meet future business needs.

Benefits

Columbia Sportswear Company offers a comprehensive benefits package that includes:

• A variety of services and products to help make your life and work more rewarding
• Medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services)
• Extensive wellness benefits, employee discounts and a generous time off program
• EAP + which is free and confidential 24/7/365 counseling services

Pay

The salary range for this role is $120,000 - $150,000 annually, depending on experience and qualifications.

Schedule

The role is a hybrid position, with the expectation of working onsite four days per week, subject to change based on business needs. Travel requirements are up to 25%.

Contact

If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. For more information about Columbia Sportswear Company's commitment to diversity, equity, and inclusion, please visit our website.