Director of Ecommerce, DTC

Our StoryLaunched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME100’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace. What You’ll DoWe are seeking a strategic, results-driven Director of Ecommerce, DTC to own the end-to-end Direct-to-Consumer business across soldejaneiro.com and Tik Tok Shop. This role carries full accountability for the DTC P&L — owning the overall DTC P&L strategy, revenue and margin growth, customer acquisition and retention, CRM and lifecycle marketing, and performance media. You will define and execute the digital commerce vision, balancing business goals with brand storytelling, product merchandising, site experience, and data-driven media investment to drive conversion, AOV, LTV, and customer engagement. As the senior DTC leader, you will own the strategic roadmap across site merchandising, CRM, and performance media, partnering closely with cross-functional teams in Global Product Marketing, Brand Marketing, Creative, Finance, and Technology. You will lead a high-performing team and be accountable for delivering against channel revenue, profitability, and customer growth targets. The position will report to the VP, DTC.What You’ll Be Working OnDTC P&L & Business StrategyOwn the overall DTC P&L strategy, including revenue forecasting, margin management, budget allocation, and profitability targets across the DTC channelDevelop and drive the annual and multi-year DTC business plan, setting channel-level targets for revenue, contribution margin, customer acquisition, retention, and LTVPartner with Finance to build financial models, track performance against plan, and deliver monthly, quarterly, and annual P&L reviews with actionable recommendationsLead channel-level pricing, promotional, and margin optimization strategies to maximize profitability while protecting brand equityOwn the DTC budget across media, technology, and operations, optimizing spend for ROI and efficiencyPerformance MediaOwn the end-to-end performance media strategy and execution across paid social paid search, affiliate, and other digital acquisition and retention channelsManage media investment and agency/technology partnerships, setting targets for CAC, ROAS, and incremental revenueBuild and optimize full-funnel media plans in partnership with Brand Marketing and Creative, aligning media to product launches, promotions, and seasonal campaignsLead testing roadmaps across creative, audiences, channels, and bidding strategies to continuously improve efficiency and scaleOversee attribution, incrementality testing, and measurement frameworks to ensure accurate performance reporting and budget optimizationCRM & Lifecycle MarketingOwn the CRM and lifecycle marketing strategy across email, SMS, push, loyalty, and retention channels, driving engagement, repeat purchase, and LTVBuild and optimize customer journeys and segmentation strategies, leveraging first-party data to deliver personalized, brand-right communicationsPartner with Analytics and Data teams to develop customer segmentation, RFM modeling, and predictive LTV to inform targeting and retention investmentOwn the loyalty and subscription program strategy, identifying opportunities to deepen customer relationships and increase retentionDefine and track CRM KPIs including list growth, engagement rates, conversion, repeat purchase rate, and revenue contributionSite Merchandising & Digital ExperienceLead orchestrated strategy of the digital store through merchandising, content, user experience, testing, technical infrastructure, and operations to drive traffic and salesHighlight and follow through on top site priorities and technology, product, and testing roadmapsOversee all site tasks including promotions, site content updates, merchandising, and product setup, ensuring functionality meets and exceeds company expectationsMaintain site ADA compliance and ensure updated standards are met by technology partners and communicated to internal stakeholdersAnalyze site performance metrics and trends and deliver relevant product performance and consumer behavior insightsOwn product merchandising strategy, assortment presentation, on-site search, bundling, and cross-sell/upsell optimization to drive conversion and AOVCross-Functional Leadership & Team ManagementLead, mentor, and grow a high-performing DTC team across ecommerce, CRM, and performance media functionsPartner with Global Product Marketing, Brand Marketing, and Creative to align the DTC calendar with product launches, exclusives, promotions, and brand momentsCollaborate with Inventory and Forecasting teams on item-level sales and buying plans to ensure alignment with channel financial targetsIdentify whitespace opportunities through customer data, sales trends, and competitive analysis to inform future product development and DTC growthCommunicate key updates (site, product, promotional, performance) to senior leadership, Operations, and Customer Service teamsChampion new ideas, technologies, and DTC innovations to keep Sol de Janeiro at the forefront of digital commerceMust Haves8+ years of experience in ecommerce and/or digital marketing, with demonstrated P&L ownership; Beauty, wellness, or CPG experience strongly preferred4+ years of team leadership experience, managing managers and individual contributors across multiple functionsProven track record of owning and growing a DTC P&L, with measurable success driving revenue, margin, and customer growthDeep expertise in performance media (paid social, paid search, affiliate) and CRM/lifecycle marketing, including hands-on or agency management experienceStrong understanding of DTC best practices, ecommerce platforms (Shopify Plus preferred), and analytics tools (Google Analytics, ContentSquare, etc.)Experience with CRM platforms (Klaviyo, etc.), loyalty/subscription programs, and customer data platformsDemonstrated ability to build and manage media budgets, attribution models, and incrementality testingStrong communicator with the ability to present strategic ideas and financial performance holistically across all levels and functionsProven success working cross-functionally in a fast-paced, entrepreneurial environmentChampion of new ideas and deep sense of curiosityCollaborative and solution-oriented mindsetStrong project management, analytical, and presentation skillsNice to HaveExperience working with DTC-first brands transitioning from high-growth to maturity phaseA strong aesthetic sensibility and ability to translate brand voice and storytelling into on-site merchandisingBackground in subscription models, bundling strategies, or other DTC merchandising innovationsExperience leading international DTC expansionPassion for clean beauty, body positivity, and inclusive wellness — with a finger on the pulse of cultural trends that matter to our community Salary Range: $160,000 USD - $180,000 USD Why Sol de Janeiro?Competitive salary and bonus program for full-time team membersFlexible hybrid work environment with opportunities for collaboration and growthInclusive culture that values diverse perspectives and celebrates individualityThe chance to be part of a fast-growing, award-winning global beauty brand The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time. Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at careers@soldejaneiro.com. https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro