Director of Donation Acquisition

Key Responsibilities

• Develop and execute a comprehensive donation acquisition strategy aligned with organizational mission and revenue goals.
• Establish short- and long-term donation growth plans, including volume, quality, and geographic expansion.
• Partner with executive leadership to forecast donation supply and support budgeting and planning efforts.
• Oversee all donation intake operations, including donation centers, store drop-offs, attended/unattended sites, and special collection events.
• Set performance metrics and KPIs related to donation volume, quality, cost per pound/item, and donor satisfaction.
• Analyze trends and data to improve donation flow, reduce waste, and increase operational efficiency.
• Ensure compliance with safety, regulatory, and environmental standards.
• Lead, coach, and develop Donation Acquisition Managers in the field and home office.
• Support Attended Donation Center staff through the leadership of the field's Donation Acquisitions Manager.
• Establish clear expectations, accountability, and performance management processes.
• Promote a culture of safety, inclusion, and mission-driven service.
• Ensure a consistent, positive donor experience across all touchpoints.
• Collaborate with Marketing and Communications to drive donor awareness, education, and engagement.
• Build and maintain relationships with community partners, municipalities, businesses, and nonprofit collaborators.
• Represent Goodwill South Florida as the face of donation acquisition within the community.
• Identify and pilot new donation channels, technologies, and partnerships.
• Evaluate opportunities for corporate donation programs, bulk donations, and logistics optimization.
• Lead continuous improvement initiatives focused on scalability and sustainability.
• Partner with Retail, Logistics, Marketing, Mission, and Finance teams to align donation strategy with organizational needs.
• Support special initiatives such as disaster response donations or seasonal donation campaigns.
• Perform other duties as assigned.

Team Leadership & Development

• Lead, coach, and develop Donation Acquisition Managers in the field and home office.
• Support Attended Donation Center staff through the leadership of the field's Donation Acquisitions Manager.
• Establish clear expectations, accountability, and performance management processes.
• Promote a culture of safety, inclusion, and mission-driven service.

Donor Experience & Community Engagement

• Ensure a consistent, positive donor experience across all touchpoints.
• Collaborate with Marketing and Communications to drive donor awareness, education, and engagement.
• Build and maintain relationships with community partners, municipalities, businesses, and nonprofit collaborators.
• Represent Goodwill South Florida as the face of donation acquisition within the community.

Innovation & Growth

• Identify and pilot new donation channels, technologies, and partnerships.
• Evaluate opportunities for corporate donation programs, bulk donations, and logistics optimization.
• Lead continuous improvement initiatives focused on scalability and sustainability.