Donation Acquisition Manager

Primary Responsibilities

• Plan, coordinate, and execute donation acquisition activities including unattended donation centers, donation drives, special collection events, and community outreach opportunities.
• Develop and maintain donation partnerships with businesses, organizations, and community groups to increase donation volume and donor engagement.
• Create and nurture donor relationships by providing a consistent, welcoming, and appreciative donor experience and assisting with donor questions or concerns in a timely, professional manner.
• Provide training and ongoing coaching to donation door teams to strengthen donor stewardship behaviors (greeting, thanking, and assisting donors), improve customer service, and reinforce consistent donation acceptance practices.
• Support operations at attended donation centers by ensuring safe, clean, and donor-ready donation areas with up-to-date signage, supplies, and clear traffic flow.
• Monitor and support unattended donation centers by coordinating site checks, communicating maintenance needs, and partnering with internal teams to address overflow, safety, and donor experience issues.
• Partner with store leadership and Donated Goods/production teams to align donation acquisition activity with processing capacity and support an efficient flow of goods.
• Track and report on donation acquisition activity (e.g., drive results, partnership outcomes, donor inquiries) and use data to identify opportunities to improve donor engagement and donation volume.
• Coverage of routine donation audits (weights/counts) and coach teams on process improvements that increase donations while maintaining safety and operational efficiency.
• Coordinate donor-facing communication and materials (signage, event information, partner instructions) to make donating easy, clear, and welcoming for all donors.
• Partner with store teams to coach and reinforce donation door standards, including greeting and thanking donors, offering assistance as appropriate, donation acceptance guidelines, and donation receipt processes (as applicable).

Requirements

• High school diploma or GED.
• 2+ years of managerial experience in a high volume fast paced business - retail or other customer service-oriented environment preferred.
• Current valid driver's license without restrictions.
• Associate or bachelor's degree in retail, business management or related field is preferred.
• Ability to acquire a Chauffeur’s License and a D.O.T. medical card preferred.