Director of Disability Services

Position Summary

The Director of Disability Services oversees the Access Center and institutional accessibility initiatives and provides strategic, operational, and compliance leadership for disability resources, access, and inclusive design at Metropolitan State University of Denver.

About the Role

Reporting to the Assistant Vice President for Health & Well-being and sitting on the Student Engagement & Well-being leadership team, the Director is responsible for ensuring equitable access to all institutional programs, services, and activities for students with disabilities in accordance with federal and state law, including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Colorado Anti-Discrimination Act (CADA).

Responsibilities

• Provide strategic leadership for the development and implementation of a comprehensive, institution-wide approach to student disability accessibility that aligns with the University’s mission, values, and student success priorities.
• Advance institutional efforts beyond accommodation delivery by proactively identifying and addressing systemic barriers through universal design, inclusive practices, and accessibility planning.
• Serve as a primary institutional subject matter expert on student disability access, accessibility compliance, and inclusive design. Advise University leadership on ADA, Section 504, and related legal and regulatory requirements, emerging issues, institutional risk, and best practices in delivery of student accessibility.
• Collaborate with the Office of Equal Opportunity, General Counsel, Shared Governance leaders, Inclusive Higher Education Solutions, The Center for Teaching, Learning, and Design, Faculty Affairs, and campus partners to support policy development, resolve complex issues, and improve student accessibility practices and procedures.
• Provide guidance related to legislative and regulatory developments impacting student accessibility and disability services.

Requirements

• Provide oversight of the daily administration and delivery of Access Center programs and services, including the interactive process for determining and implementing reasonable accommodations, testing accommodations, assistive technology, alternative format materials, and related support services.
• Establish and maintain consistent standards and procedures for documentation review, accommodation determinations, and service delivery.
• Manage escalated student situations, including student grievances and complex accommodation cases requiring advanced judgment and institutional coordination.
• Oversee the operational management of testing services, including scheduling, proctoring, and coordination of appropriate testing environments.
• Ensure timely provision of accessible instructional materials and accommodations while balancing student access, institutional obligations, and operational effectiveness.

Qualifications

• Bachelor's degree from an accredited college or university.
• Five (5) years of experience in disability services within post-secondary education.
• Experience interpreting and applying ADA and Section 504 requirements.
• Experience administering disability accommodations and related support services.
• Experience leading disability services or accessibility programs.
• Three (3) years of direct supervisory experience.
• Experience managing departmental budgets or financial resources.

Preferred Qualifications

• Master's degree in Higher Education, Counseling, Rehabilitation Counseling, Disability Studies, Education, Student Affairs, Social Work, Psychology, Public Administration, or a related field.
• Experience with disability services management systems (e.g., AIM, Accommodate, ClockWork, or similar platforms).

Important Note

Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Work Hours

Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement

Hybrid

Evening/Weekend Availability

As needed

Travel

As needed

Salary Range

$83,836 to $112,000

Benefits

• Medical, vision and dental
• Free RTD pass
• Tuition reimbursement
• Life and supplemental insurance plans
• Retirement plans
• Other programs, such as access to a long-term disability (LTD) plan

Background Checks

To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.