Director of Disability and Accessibility Support Services (Hybrid)

Job Summary

Reporting to the Assistant Vice Chancellor for Health and Well-being, the Director of Disability and Accessibility Support Services (DASS) provides leadership for the university's disability services department. You will oversee accommodation processes and department personnel. The Director also manages departmental operations while ensuring compliance with federal and state disability laws.

Responsibilities

• Service Delivery
• Provide leadership and oversight for the interactive accommodation process, including reviewing requests, interpreting disability documentation, and determining reasonable accommodations following the applicable federal/state laws and university policy.
• Manage implementation of approved academic, housing, testing and other accommodations along with associated services, in collaboration with campus partners.
• Maintain confidential, accurate records of accommodation requests, accessible course materials, and assistive technology support.
• Engage prospective students at the point of inquiry regarding available support services and transition resources.
• Develop outreach strategies to promote DASS among students, faculty, and staff.
• Promote coordinated, relationship-based support across departments to provide seamless, holistic, student-focused assistance.
• Strategic Leadership & Oversight
• Develop departmental goals that align with the Division of Student Affairs and UM-Flint priorities.
• Lead recruitment, onboarding, management, performance evaluation, and professional development of regular and temporary staff.
• Foster a collaborative, student-centered, and inclusive departmental culture focused on service excellence.
• Ensure application of DASS policies, campus procedures, and applicable disability legislation (ADA/ADAA, Section 504).
• Serve as a member of the Campus Assessment, Response, and Evaluation (CARE) Team to assist with student support and crisis intervention.
• Departmental Operations and Administration
• Manage the departmental budget to align resources with strategic goals and operational priorities.
• Use and manage the departmental case management software (Accommodate) for student intake, accommodation tracking, and data reporting.
• Design and complete departmental assessment plans to measure service effectiveness and track usage trends.
• Manage vendor relations (e.g., captioning, alternative format software, testing technology) in collaboration with procurement services.
• Maintain inventory tracking and accessibility-related departmental purchases.
• Partner with Marketing and Communications to maintain the department website and outreach strategies.
• Institutional Support
• Promote universal design for learning, digital accessibility, and inclusive educational practices across campus.
• Consult with faculty and academic departments on complex accessibility and accommodation issues.
• Organize and present workshops, training sessions, and events on disability awareness and compliance.
• Serve on designated UM-Flint committees to support broad institutional accessibility projects and campus accessibility planning.
• Serve as a designated Campus Safety Authority (CSA) in accordance with the Clery Act.
• Perform other duties as assigned.

Required Qualifications

• Master's degree in Higher Education, Special Education, Rehabilitation Counseling, Social Work, or a related field.
• Five or more years progressive professional experience in disability services, higher education, rehabilitation counseling, or a related field, including experience interpreting disability documentation and determining reasonable accommodations.
• Three or more years of progressively responsible supervisory experience or management experience.
• Knowledge and practical application of ADA, ADAA and Section 504 of the Rehabilitation Act within a higher education setting.
• Demonstrated experience navigating complex student situations and crisis management.
• Knowledge of managing confidential information (FERPA/HIPAA standards).

Why Work at UM-Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits Include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

UM-Flint Offers

• Tuition support for eligible UM-Flint staff members.
• Dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.