Director of Digital Transformation

This is a hybrid position requiring an on-site presence 3 to 4 days per week. The number of on-site days may increase based on business needs.

About the Role

Sysco’s Business Growth team is driving the evolution of how we engage with our customers to enable their success and drive growth. Delivering an outstanding experience requires blending the best of our people with new technologies grounded in insights and advanced analytics. We strive to ensure the right product, the right offer, and the right message, at the right time in every touchpoint with our customers. The Director of Digital Transformation will be a key leader in Sysco’s customer-first evolution, enabled by advanced analytics and digital transformation.

The Director of Digital Transformation will be responsible for setting the vision, defining the strategy, and driving implementation of Sysco’s technology capabilities. They will be responsible for the roadmap and continued expansion of our capabilities & assets for multiple projects (e.g., growth, back-end, etc.). This person should have a cross-section of skills spanning strategy, technology, consumer insights, and analytics, and be an experienced, innovative, data-driven leader. They will lead a cross-functional team to execute, test, and learn, working closely with executive leadership, functional teams (e.g., shared services, sales, merchandising, pricing), technology teams, and business units.

Responsibilities

• Define the roadmap and lead the design of an industry-leading approach, including insights, tactics, offers, and analytics/technology enablers for the enterprise
• Work with leadership throughout Sysco to frame business opportunities and develop appropriate growth/transformation strategies
• Oversee the implementation of digital transformation initiatives, ensuring projects are delivered on time, within budget, and meet quality standards
• Size and prioritize growth/transformation opportunities, including the business case, path to growth, execution plans, and buy-in
• Support the management of ongoing forecasting and reporting of the financial performance related to growth/transformation programs
• Frequently present to senior leadership and collaborate closely cross-functionally across the entire organization

Requirements

• Bachelor's degree in an analytical field (e.g., Business, Economics, Engineering)
• 10+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Transformation, Strategy, Insights, or Product management

Preferred Qualifications

• MBA or other advanced degree from a top-tier educational institution
• Wholesale distribution, retail/ecommerce, or CPG experience

Skills

• Demonstrated ability to create a future state vision, test hypotheses, and synthesize insights
• Strong problem-solving skills to take an ambiguous problem and develop a structured and logical framework for defining the problem, analyzing the data, and deriving insights and actionable recommendations
• Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans
• Experience shaping enterprise strategies and working with senior leadership to drive alignment
• Proven ability to prioritize and deliver on multiple concurrent initiatives that have significant financial impact with a P&L mindset
• Experience working in an agile team environment
• Proven ability to make data-driven decisions and a familiarity with experimentation approaches (e.g., A/B testing, hold outs, control groups)
• Deep understanding of business value drivers, corresponding business impact, and relationship between use case strategies and business considerations
• High level of familiarity with digital technologies & personalized marketing vehicles to influence customer behavior including insight activation, channel selection, and offer delivery
• Ability to establish a collaborative work environment that enables a cross-functional team with various backgrounds and capabilities to execute at a high level
• Superb verbal, written, and interpersonal skills; fluency interfacing with both technical and management teams and the ability to make complicated analytics and concepts understandable and actionable

Language Requirements

• English

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.