Director of Digital Payments

About the role

The Director of Digital Payments develops strategy and vision for the digital payments function and aligns operational goals with the Bank’s strategic objectives. This position monitors the payments industry and the trends and habits of our customers, confirms alignment with the Bank’s strategic goals, and oversees the initiation and implementation of new directives, policies, and procedures.

Position Duties & Responsibilities

• Develop strategy and vision for the digital payments function
• Provide strategic oversight for all aspects of the digital payments function
• Mentor department leadership team, identify professional development opportunities and provide performance feedback on an ongoing basis
• Partner with the Learning & Development team to create targeted training programs for the ongoing development of team members and other employees
• Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes for continuous improvement
• Evaluate and optimize business systems and platforms, identifying opportunities for refinement and innovation
• Prioritize efficiency and effectiveness of payment operations through policy and procedural changes as needed
• Facilitate cross-functional collaboration with various business units for alignment and increased understanding where necessary
• Define strategic KPIs and align department goals with organizational strategy
• Actively participate in JHA Relationship Team and other collaborative teams and efforts relevant to payment efforts
• Conduct regular 1:1s with Digital Payments Manager
• Aid department leadership with complex or escalated issues or concerns
• Participate in recruitment, hiring, and succession planning for key roles
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• Bachelor’s degree in related field preferred
• 5 years of experience in payments to include online and mobile banking, ACH, ATM, debit card, credit cards, wires, etc.
• 3 years of supervisory experience preferred
• Proficient in Microsoft Office and other standard software applications
• Strong leadership skills with experience in managing teams and fostering professional development
• Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred
• Strong knowledge of electronic payment products, services, operations and industry trends
• Ability to apply technical knowledge and expertise to electronic payment policies and procedures using knowledge of banking principles and practices
• Effective verbal and written communication skills with strong presentation skills
• Excellent interpersonal skills
• Critical thinking, analytical, and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Flexible and efficient time management
• Self-motivated, positive, and enthusiastic leader with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Willing to grow and be challenged

Comprehensive Benefits & Recognition

We offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, and unique offerings such as the ability to combine accrued time with short-term disability for 100% pay. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide. GROW WITH US “Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.