Director, Digital Procurement Operations

The Opportunity

Hexion is seeking a results-driven operations leader to build and run a next-generation Digital Procurement Operations function (GCC Factory).

Key Responsibilities

• Digital Operations & GCC Factory Leadership
• Build and lead a Digital Procurement Operations “Factory” delivering end-to-end P2P services
• Transition from manual, outsourced processes to standardized, automated workflows
• Establish a high-throughput, low-touch operating model focused on speed, accuracy, and cost efficiency
• Process Industrialization & Automation
• Redesign P2P and transactional procurement processes for:
• Touchless execution as default
• Exception-based human intervention
• Drive aggressive standardization across regions, categories, and business units
• Deploy automation technologies (workflow, RPA, platform capabilities) to eliminate manual work
• Service Delivery Excellence
• Operate procurement services with clear:
• SLAs
• KPIs (cycle time, accuracy, cost per transaction)
• Improve internal customer experience through:
• Faster processing
• Clear escalation paths
• Consistent service quality
• Data & Process Integrity
• Ensure clean, structured, and reliable master data across procurement systems
• Establish governance for data quality and process compliance
• Enable real-time visibility into operational performance
• Vendor & Ecosystem Management
• Lead transition and optimization of outsourcing partners (e.g., CapGemini)
• Renegotiate, restructure, or rebalance outsourced vs. in-house work
• Build a scalable global delivery model leveraging internal and external resources
• Partnership with AI Transformation
• Partner closely with the Head of AI Procurement Transformation to:
• Industrialize AI-enabled workflows
• Scale successful use cases into standard operations
• Ensure operational readiness for AI-driven processes
• Team & Capability Building
• Build a high-performing operations team with strong process and service orientation
• Develop capabilities in automation, process excellence, and digital tools
• Foster a culture of discipline, accountability, and continuous improvement

Minimum Qualifications

• 12+ years of experience in procurement operations, shared services, or global business services
• Proven track record of building or transforming P2P / procurement operations at scale
• Experience leading GCC / shared services / outsourced delivery models
• Strong background in process standardization, automation, and operational excellence
• Demonstrated ability to reduce cost, improve cycle time, and increase automation levels
• Experience managing vendor ecosystems and outsourcing partners
• Strong operational leadership and execution focus

Preferred Qualifications

• Experience implementing touchless or highly automated P2P environments
• Familiarity with procurement platforms (SAP, Ariba, Coupa, etc.) and automation tools (RPA, workflow)
• Leverage in Lean / Six Sigma or similar process excellence background
• Experience in private equity-backed or high-performance environments
• Exposure to digital transformation initiatives in procurement or supply chain