Director of Digital

Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti-financial crime (AFC) professionals. ACAMS sets the standard for how organizations prevent, detect, and respond to money laundering, fraud and sanctions evasion. Trusted by 70% of the world's leading banks, as well as governmental and law enforcement agencies, and FinTechs, the organization has 120,000+ members across 200+ countries and territories. Its 65+ chapters and annual conferences connect AFC professionals across every major financial center. Learn more at acams.org. Opportunity at a Glance The Director of Digital owns the strategy, roadmap, and ongoing delivery of ACAMS.org and the broader ACAMS Digital Ecosystem. This is more than a website leadership role: our digital platform is a product in its own right, spanning discovery, trial, purchase, and renewal of certifications, training, membership, and subscription-based news and intelligence content. You will act as the connective tissue between Marketing, Product, Sales, Operations, and News/Intelligence — translating business goals into a prioritized backlog and shipping continuously through an agile delivery process. Responsibilities Develop and maintain the roadmap for ACAMS.org, with stakeholder buy-in, spanning the full Digital Lifecycle: Find, Try, Buy, Renew, and Consume Play a leading role in defining the product vision for the ACAMS Digital Ecosystem — an end-to-end digital experience supporting ACAMS members across their professional journeys, from first certification through ongoing intelligence and community engagement Drive stakeholder alignment across Marketing, Product, Sales, Operations, and News/Intelligence divisions to maintain a unified backlog and prioritize website changes against business impact Own the ongoing release of website enhancements and bug fixes through an agile delivery process, partnering with engineering, design, and vendor teams on sprint planning, QA, and launch Optimize the digital commerce and subscription experience — conversion, self-service, and renewal — for products including premium news and intelligence content Define and track KPIs for digital performance (traffic, conversion, engagement, retention) and use data and user research to inform prioritization Lead and participate in regular executive updates on roadmap progress, results, and risks Qualifications 8–10+ years in digital product management, digital experience, or e-commerce leadership, including ownership of a revenue-generating website or digital platform Proven success managing a cross-functional backlog and shipping through agile processes (Scrum/Kanban) with internal teams and external partners Experience with subscription, membership, or premium content business models; familiarity with CMS, e-commerce, CRM, and analytics platforms Strong stakeholder management and executive communication skills — able to build consensus across divisions with competing priorities Data-driven decision-maker comfortable with web analytics, A/B testing, and customer journey optimization Bachelor’s degree required; advanced degree or product management certification a plus. Familiarity with professional associations, credentialing, or B2B publishing environments is a strong plus EEO We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.