Director of DevOps, IT, and Security

About the Role

Zippy is seeking a Director of DevOps, IT, and Security to lead the strategy, execution, and management of our core infrastructure, internal IT systems, and security program. This role requires a leader with deep technical expertise and a proven track record of delivering resilient, secure, and scalable systems while operating with high autonomy.

Responsibilities

• Leadership & Strategy: Grow and lead a high-performing organization across DevOps, IT, and Security. Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements. Establish a results-driven culture focused on measurable outcomes and operational excellence. Partner with senior leadership (VP+) to align on long-term strategy.
• DevOps & Infrastructure: Guide and oversee DevOps architecture, drive adoption of modern DevOps practices with a focus on developer self-service, ensure high availability and disaster recovery capabilities across all systems, and optimize cost, performance, system resilience, and developer productivity.
• IT Operations: Direct IT operations including end-user support, device management, SaaS administration, and corporate systems. Ensure efficient, secure, and scalable IT service delivery and standardize processes, implement tools, and automate for quality and efficiency.
• Security & Compliance: Own and evolve the company's security posture, ensure compliance with applicable regulatory frameworks and internal policies, lead risk management and vulnerability management programs, and partner with product engineering teams to embed security practices in their work.
• Operational Excellence: Report key metrics (e.g. core infra uptime, security posture, incidents), use data to drive continuous improvements, and identify and solve complex operational and technical challenges autonomously.
• Cross-Functional Collaboration: Collaborate with other teams to support company initiatives with a helpful spirit. Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters.
• People Leadership: Set clear priorities aligned with department and company strategy, mentor and develop contributors and leaders, provide regular actionable feedback and performance management, promote a structured, results-oriented way of working, serve as a role model in problem-solving and collaboration, and anticipate hiring needs with justification and job descriptions.

Required Qualifications

• 10+ years of experience in DevOps, IT, and/or Security roles, with proven experience at a director level or higher.
• Demonstrated success leading and scaling multi-functional teams (DevOps, IT, Security).
• Deep expertise in AWS cloud infrastructure, CI/CD pipelines, observability tools, and infrastructure as code.
• Strong understanding of security posture frameworks, compliance standards, and risk management practices.
• Experience managing complex systems and solving moderate-to-high complexity operational challenges.
• Ability to operate with high autonomy and drive strategic initiatives end-to-end.
• Strong leadership, communication, and stakeholder management skills.
• Experienced people manager and growth coach.

Preferred Qualifications

• Experience in regulated environments (e.g., fintech, healthcare, or similar).

Location Requirements

• This remote position is open to candidates residing in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
• While many interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.

Total Rewards

• Competitive Compensation: Competitive salary with the potential for annual bonuses and variable pay, depending on skills and experience.
• Equity for All: All employees receive equity in the company.
• Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
• Comprehensive Health Coverage: Medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
• Flexible Spending Accounts: Medical & dependent care FSAs.
• Training & Licensing Support: Resources for professional growth.
• Paid Time Off: Generous PTO with encouragement to use it.
• Wellbeing Programs: Access to Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through Sequoia Wellbeing Programs.
• Parental Leave: Paid parental leave.
• No Meeting Wednesdays: A mid-week break from meetings.
• Vibrant Slack Community: Engage with colleagues in a lively remote Slack community featuring fun channels around shared interests.
• Career Growth: Opportunities to grow with a company that believes in promoting from within.
• Core Values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule.
• Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy's growth.
• Innovative Work: Collaborate with sharp teammates to tackle unique challenges in the Manufactured Housing market.
• Supportive Culture: A collaborative environment fostering camaraderie, respect, and belonging.
• Diversity & Inclusion: A commitment to empowering a diverse and inclusive workforce.
• Inspirational Leadership: Approachable leaders dedicated to guidance, mentorship, and support.
• Meaningful Impact: Help improve the lives of over 22 million Americans who live in manufactured homes today.