Director of DevOps

Responsibilities

• Defines and implements an enterprise-wide DevOps strategy aligned with business objectives and technology roadmap, specifically focusing on Microsoft applications on AWS with containers and EKS.
• Drives the adoption of DevOps principles and practices (CI/CD, Infrastructure as code, continuous monitoring, etc.) across the platform.
• Establishes and maintains high standards for security, compliance, and governance within the DevOps environment.
• Stays up to date on the latest trends and best practices in DevOps, cloud technologies, containerization, and Microsoft application development.
• Champions the adoption of AI-powered developer and operations tools (e.g., AI coding assistants, AIOps, intelligent observability) to automate routine work and accelerate engineering velocity across the platform.
• Builds and leads a high-performing DevOps team with expertise in Microsoft technologies, AWS cloud infrastructure, containers, and EKS services.
• Contributes to the development of the budget and monitors expenses.
• Fosters a collaborative, inclusive, and high-growth environment within the team.
• Develops and mentors team members, providing opportunities for professional growth and skill development.
• Completes team member performance evaluations and manages the performance review and compensation process for their team members.
• Cultivates an AI-forward team culture by promoting responsible use of AI tools, sharing best practices, and upskilling team members to amplify productivity and reduce toil.
• Oversees day-to-day cloud operations across AWS environments, ensuring high availability, performance, and cost efficiency of the SaaS platform.
• Establishes and enforces operational standards for monitoring, alerting, incident response, and on-call rotations to meet defined SLAs and SLOs.
• Drives capacity planning, resource optimization, and FinOps practices to manage cloud spend while supporting business growth.
• Leads root cause analysis and post-incident reviews, implementing corrective actions and continuous improvements to operational reliability.
• Promotes seamless collaboration and efficient delivery with Development, Security, and other Engineering teams.
• Communicates complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Advocates for DevOps within the organization, influencing stakeholders and driving adoption of DevOps practices.

Qualifications

• 7+ years of experience in DevOps management, with a strong focus on multi-tenant platform running on AWS infrastructure.
• Bachelor’s Degree in Computer Science, Information Technology, or related field; MBA preferred.
• Proven track record of leading and building high-performing DevOps teams.
• Demonstrated expertise in CI/CD pipelines, infrastructure automation, and monitoring tools for hosted applications on AWS, utilizing containers and EKS services.
• Ability to liaise with our Engineering team and lead our release management practices.
• Experience with SQL and unstructured databases and their integration within DevOps workflows.
• Strong understanding of containerization technologies (e.g., Docker, Kubernetes) and hands-on experience with EKS management.
• Excellent communication, collaboration, and leadership skills.
• Ability to think strategically and translate vision into actionable plans.
• Passion for DevOps, continuous improvement, and SaaS native technologies.