Director of Consumer Lending

Purpose of Position

The Director, Consumer Lending, Direct is responsible for organizing and directing the operations of a world class Consumer Lending Department including policies, procedures, compliance, budget, day-to-day operations, and production relative to the origination, underwriting, processing, closing, and servicing of consumer loans. Manages, evaluates, and coaches a team of originators, servicers, and processors. Monitors the rapidly changing legal/regulatory/competitive environment of consumer lending.

Essential Duties

• Develop loan operations production tactics to meet overall organizational and department goals.
• Effectively manages loan production and quality through the establishment of key performance measures.
• Maintains the consumer loan pipeline for pending applications and ensures quality loan service for all parties.
• Collaborates with loan activities between stateside and overseas branches to ensure uniform application of established procedures.
• Designs, develops, implements, and monitors internal operating policies, procedures and controls that provide acceptable levels of safety to credit union assets.
• Establishes and monitors overall operating standards to ensure sound operating procedures.
• Maintains loan operation to ensure compliance with established loan policy and guidelines.
• Administers loan origination system to manage pipeline, improve coordination and lower costs.
• Manages, administers, and monitors GAP, Credit Life and Disability, and Collateral Protection programs.
• Compiles and reports monthly departmental loan and statistical data.
• Directs and manages the proper servicing of consumer loans including lien perfection and release, credit reporting, insurance follow up, collateral protection, and loan documentation collateral.
• Directs and manages the activities of consumer lending employees to include ensuring employees understand assigned position duties and responsibilities, delegating tasks as appropriate, developing employee knowledge, skills, and abilities through professional/personal development opportunities, coaching and mentoring, as well as providing ongoing performance management and sustaining employee accountability.
• Integrates the consumer lending department plans with organizational strategy for profitability and performance.
• Establishes goals, forecasts staffing needs, and determines infrastructure requirements.
• Performs portfolio and department profitability management through planning, staff productivity, and expense control.
• Effectively manages budget and resource allocation issues including budget development, budget management/administration, budget forecasting, variance analysis and budget reporting.
• Buils effective inter-departmental coordination and support.
• Builds an effective, healthy team environment within the consumer lending and supports a productive team environment throughout the credit union.
• Effectively documents and resolves performance issues.
• Understands regulatory compliance including all applicable consumer and real estate lending laws.
• Effectively develops, implements, and updates complaint policy and procedures.
• Cooperates with internal and external compliance audits.

Required KSAs

• BA/BS degree in Business Administration or related field with 8+ years of experience of direct consumer lending experience in a financial services organization required.
• Minimum of five (5) years of direct management experience.
• Must have working knowledge in underwriting, processing, closing, and servicing consumer loans.
• Must have working knowledge of applicable laws and regulations related to lending including, but not limited to, REG B , ECOA, FCRA, and Reg Z.
• Must possess strong technical, quantitative reasoning, problem-solving, organization, decision-making, and administrative skills.
• Must exhibit exceptional staff and member relation skills.
• Prior sales experience preferred.
• Experience working in complex environments with a high degree of organizational effectiveness.
• Proficiency with Microsoft Office required.
• Excellent verbal, written, and exceptional organizational skills required.

Physical Requirements

• Ability to sit at a desk and computer for extended periods.

Position Details

• Based in Suitland, MD.
• Salary: $104,654.60 - $130,818.25.
• In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals.