Director, Residential & Consumer Lending

About the role

We’re seeking an accomplished Director, Residential & Consumer Lending to drive the growth, performance, and innovation of our mortgage and consumer lending platforms. This is a highly visible role for a forward-thinking leader who blends big-picture strategy with hands-on operational excellence.

Strategic Leadership

• Develop and execute the strategic plan for residential mortgage and consumer lending to drive loan growth, profitability, and market share.
• Identify market opportunities, competitive positioning, and product development initiatives.
• Partner with executive leadership to align lending strategies with overall bank objectives.

Lending Production & Portfolio Management

• Oversee origination of residential mortgage (conforming, portfolio, and government) and consumer loan products (HELOCs, personal loans, auto, etc.).
• Establish production goals, pricing strategies, and performance metrics.
• Ensure sound credit practices and adherence to underwriting standards.

Operations Oversight

• Lead and manage lending operations including processing, underwriting, closing, and post-closing functions.
• Drive operational efficiency, workflow optimization, and technology utilization.
• Ensure service level standards (turn times, customer satisfaction) are met or exceeded.
• Cook up and coordinate with servicing (internal or external) to ensure seamless loan lifecycle management.

Secondary Market & Capital Markets

• Oversee secondary market activities including loan sales, securitization, and investor relationships.
• Manage pipeline hedging strategies and interest rate risk in coordination with finance/ALCO.
• Ensure compliance with investor guidelines (e.g., agency and private investors).
• Maintain knowledge of agency guidelines and regulatory requirements impacting loan salability.

Risk Management & Compliance

• Ensure full compliance with all applicable federal and state lending regulations (e.g., fair lending, TRID, HMDA, RESPA).
• Partner with Risk and Compliance to maintain strong internal controls and audit readiness.
• Promote a culture of risk awareness and accountability across lending teams.
• Contribute to CRA reporting as required.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team across sales and operations.
• Establish clear goals, accountability, and performance management practices.
• Foster a collaborative, customer-focused culture.

Cross-Functional Collaboration

• Work closely with Retail Banking, Commercial Lending, Marketing, Finance, Compliance, and IT to support lending initiatives.
• Support community outreach and business development efforts.
• Represent the Bank in industry and community organizations as appropriate.

What You Bring

• Education & Experience:
• Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).
• 8–12+ years of progressive experience in residential mortgage and consumer lending.
• 5+ years in senior leadership or executive management.
• Demonstrated success in secondary market execution and investor relations.
• Knowledge & Skills:
• Deep expertise in mortgage and consumer lending products.
• Strong understanding of secondary market dynamics and agency guidelines.
• Proven operational leadership with a track record of process improvement.
• Solid regulatory and compliance knowledge.
• Exceptional financial acumen in pricing, profitability, and pipeline management.
• Strong communicator and people leader who inspires high performance.
• Ability to balance strategic vision with hands-on execution.

This position is open to candidates located in the United States. Please note that the pay range indicated is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance.