Director of Consumer Loan Operations
Primary Office Location
626 Washington Place
Pittsburgh, Pennsylvania
15219
Position Overview
The Director of Consumer Loan Operations will lead the strategic direction, execution, and oversight of all operational functions supporting the bank’s consumer lending portfolio. This includes Home Equity, Credit Card, Unsecured Personal Loans, Direct Auto, and Indirect Auto Lending. The ideal candidate is seasoned possessing deep domain expertise in consumer lending and a proven track record of developing high-performing teams across multiple operational levels.
Primary Responsibilities
Strategic Leadership and Execution: Develop, refine and execute operational strategies aligned with the bank's consumer lending growth objectives through partnering with senior leaders to shape operational policies, risk frameworks, and service delivery models.
Operational Oversight: Lead all aspects of consumer loan operations including origination support, booking, and servicing for all product lines.
People Development and Management: Lead, mentor, and develop a diverse team across multiple levels, including managers, analysts, and servicing specialists while fostering a culture of accountability, continuous improvement, and individual professional growth.
Process Optimization and Transformation: Drive automation and digital transformation initiative to enhance the overall operational efficiency and customer experience through collaboration with IT, Product, and LOB to implement scalable processes and technology.
Risk and Compliance: Ensure adherence to all regulatory requirements including OCC, CFPB, FCRA, and UDAAP by maintaining robust internal controls and audit readiness across all operational functions.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education and Experience
BA or BS
10+ years of job-related experience
Skills Required
Excellent communication skills, both written and verbal
Excellent management skills
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast-paced environment
Basic and complex loan structure and document experience including taxes, flood and insurance
Physical Requirements or Work Conditions
Beyond Traditional Office Work
Equal Employment Opportunity (EEO)
F.N.B. Corporation (FNB) and its affiliates are committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. It is the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.