Director of Consumer Banking & Sales

About the role

Join a high-performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth. Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization.

Responsibilities

• Identifies, integrates, and optimizes innovative sales initiatives and dynamic growth opportunities in the consumer banking arena.
• Oversees the performance of the consumer banking staff that includes retail banking centers and Private Client production, to meet the needs of customers and staff.
• Develops, implements, aligns, and achieves annual goals and objectives as established in each Region’s annual operating plan.
• Safeguards compliance with various operating policies and procedures and various regulatory requirements.
• Supervises assigned personnel, identifies a pipeline of diverse talent, selects new personnel, and reviews employee performance.
• Drives banking center performance, deposit and loan growth, products & services, and customer satisfaction through visible leadership, performance management, and problem resolution.
• Maintains a thorough knowledge of teller function, new account opening, and consumer loan process.
• Reviews market research to assess market characteristics, sales trends, customers, financial service’s needs, competitive climate, etc.
• Establishes individual sales objectives with the Banking Center Sales Managers & Private Banking Director.
• Works with Consumer Banking staff to optimize the integration of key data and sales strategies to deliver breakthrough results.
• Learns and implements appropriate Operating Mechanisms required to deliver seamless communication to all Consumer Banking staff.
• Participates with CEO and Management in the annual budgeting and strategic thinking/planning process to ensure alignment of sales initiatives and resource planning.
• Administers personnel policies and procedures as established by bank policy.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and The Bank's compliance with all regulatory requirements, e.g. Customer Identification Program (CIP), Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that retail offices and all personnel adhere to the same.
• Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
• Communicates and interfaces with other regions and management personnel as part of the management team in order to integrate objectives and activities.
• Represents the consumer banking division in strategic meetings, reporting cycles, and planning sessions.

Qualifications

• A B.S. or B.A. degree in a related field preferred; specialized banking education and training related to sales and community banking.
• A minimum of seven (7) years of proven leadership in consumer banking and sales leadership roles.
• Proficient reading, writing, grammar, and mathematics skills.
• Dynamic interpersonal relations and communicative skills.
• Strong leadership, coaching, and mentoring skills.
• A thorough knowledge of current financial products and services, community banking support, and current lending regulations, procedures, demonstrated management, supervisory, and sales skills.
• Visual and auditory skills.
• Project management and cross-departmental collaboration skills.
• Customer relationship management software, and client onboarding and retention experience.