Director of Consumer Banking & Sales

About the role

Join a high-performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth. Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization.

Responsibilities

• Identifies, integrates, and optimizes innovative sales initiatives and dynamic growth opportunities in the consumer banking arena.
• Oversees the performance of the consumer banking staff that includes retail banking centers and Private Client production, to meet the needs of customers and staff.
• Develops, implements, aligns, and achieves annual goals and objectives as established in each Region’s annual operating plan.
• Safeguards each banking center’s compliance with various operating policies and procedures and various regulatory requirements.
• Supervises assigned personnel, identifies a pipeline of diverse talent for current needs, and develops future leaders.
• Drives banking center performance, deposit and loan growth, products & services, and customer satisfaction through visible leadership, performance management, and problem resolution.
• Maintains a thorough knowledge of teller function, new account opening and consumer loan process, reviews market research, and establishes individual sales objectives with the Banking Center Sales Managers & Private Banking Director.
• Works closely with the CRM Integration Team and Digital Banking Officer to drive adoption, training, and ROI of Salesforce and nCino systems.
• Optimizes Business Line Key Initiatives by working with the CEO and Consumer Banking staff to identify and implement sales strategies, objectives, and initiatives to deliver business line and corporate growth goals.
• Learns and applies relevant policies and procedures, and ensures all Consumer Banking staff are knowledgeable about bank products and services.
• Communicates and interfaces with other regions and management personnel as part of the management team in order to integrate objectives and activities.
• Represents the consumer banking division in strategic meetings, reporting cycles, and planning sessions.

Requirements

• A B.S. or B.A. degree in a related field preferred; specialized banking education and training related to sales and community banking.
• A minimum of seven (7) years of proven leadership in consumer banking and sales leadership roles.
• Proficient reading, writing, grammar, and mathematics skills.
• Dynamic interpersonal relations and communicative skills.
• Strong leadership, coaching, and mentoring skills.
• A thorough knowledge of current financial products and services, community banking support, and current lending regulations, procedures, demonstrated management, supervisory, and sales skills.
• Visual and auditory skills.
• Project management and cross-departmental collaboration skills.
• Customer relationship management software, and client onboarding and retention experience.