Director of Conference Services

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.

At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.

Responsibilities

• Responsible for the overall leadership, coordination, and evaluation of the Conference Services Department.
• Work as intermediary between Sales and Conference Services by receiving definite group turnover, assigning group contracts, and following up on all assigned departmental duties.
• Possess the ability to detail any definite booking that is turned over to Conference Services.
• Maximize revenue opportunity by overseeing the strategic assignment of meeting space.
• Act as a dynamic self-starter to build new client relationships and nurture existing relationships.
• Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off-site events, transportation, audio-visual, etc.
• Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
• Work closely with Executive Chef and Hotel Manager to establish strategic menu placements and experiences.
• Hire, train, and oversee all departmental staff.
• Develop monthly forecasts and yearly budgets with Director of Sales & Marketing to maximize profitability.
• Maintain an awareness of competition through continual inspections and reviews of local promotions.
• Ensure guest satisfaction by managing client relations and event surveys.
• Maintain standard operating procedures for all conference services positions, including corporate requirements.
• Contract yearly vendor agreements.
• Host weekly staff meetings and communicate directly to Director of Sales and Director of Sales & Marketing with all employee engagement outcomes.
• Evaluate skill levels and performance of Conference Services team members including quarterly/yearly performance reviews and succession plans for advancement.
• Maintain communication between all property departments.
• Perform other duties as assigned by management.

Requirements

• 4-year college degree or 5 years of Conference Services experience in a similar Managerial Role at an upscale Hotel/Resort/Private Club and/or equivalent combination of education and experience.
• Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs recommended.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand and walk for extended periods.
• Use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch.
• Talk and hear.
• Lift and move up to 25 pounds.
• Able to see differences in widths and length of lines such as those on graphs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$100,000 - $115,000