Director of Conference Services

About the role

We are seeking an experienced and organized individual to join our team as a Director of Conference Services. The Director of Conference Services reports to the Director of Sales and will ensure client satisfaction of all conference space bookings and catered functions by maintaining and managing the highest standards of products and services while maximizing profitability through upselling and cost control.

Responsibilities

• Responsible for the overall leadership, coordination, and evaluation of the Conference Services Department.
• Work as intermediary between Sales and Conference Services by receiving definite group turnover, assigning group contracts and following up on all assigned departmental duties.
• Possess the ability to detail any definite booking that is turned over to Conference Services.
• Maximize revenue opportunity by overseeing the strategic assignment of meeting space.
• Act as a dynamic self-starter to build new client relationships and nurture existing relationships.
• Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off-site events, transportation, audio visual, etc.
• Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
• Work closely with Executive Chef and Hotel Manager to establish strategic menu placements and experiences.
• Hire, train, and oversee all departmental staff.
• Develop monthly forecasts and yearly budgets with Director of Sales & Marketing to maximize profitability.
• Maintain an awareness of competition through continual inspections and reviews of local promotions.
• Ensure guest satisfaction by managing client relations and event surveys.
• Maintain standard operating procedures for all Conference Services positions, including corporate requirements.
• Contract yearly vendor agreements.
• Host weekly staff meetings and communicate directly to Director of Sales and Director of Sales & Marketing with all employee engagement outcomes.
• Evaluate skill levels and performance of Conference Services team members including quarterly/yearly performance reviews and succession plans for advancement.
• Maintain communication between all property departments.
• Perform other duties as assigned by management.

Requirements

• 4-year college degree or 5 years of Conference Services experience in a similar Managerial Role at an upscale Hotel/Resort/Private Club and/or equivalent combination of education and experience.
• Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs recommended.

Physical demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk for extended periods; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$100,000 – $115,000